Ford Country

Don't bother us if your vehicle is over 10 years old Made an appointment due to my vehicle having a couple of issues. After waiting 15 minutes to be checked in, an advisor came out asked what the problem Made an appointment due to my vehicle having a couple of issues. After waiting 15 minutes to be checked in, an advisor came out asked what the problems were, checked the mileage and year of my car and then proceeded to tell me that I was better off taking it to a third party as he did not want to touch it. Basically, he did not want to diagnose the issues and not fix them, as Ford no longer made the parts and he did not want to use third party parts as he could not offer a warranty on them. I brought my car in as I wanted the faults diagnosed. If they could not repair them, that was fine as I would at least know what needed to be fixed. Also, I have successfully purchased Ford OEM parts for my vehicle from the parts dept without any issues before, so there are still some OEM parts available and without diagnosing the problems, there is no way of knowing whether or not the OEM Ford parts are available or not. My car is not some rare unicorn, simply a well kept 2002 Ford Focus wagon, owned from new with 192000 miles. More

Outstanding customer service by the whole team. Frank seemed like a hard worker a real friendly and helpful individual.Im sure the mangiment knows this .Kelly and the floor manger was also very fri Frank seemed like a hard worker a real friendly and helpful individual.Im sure the mangiment knows this .Kelly and the floor manger was also very friendly and accommodating. More

Great, even thought it was late and he was very thorough The Dealer was like I said very thorough when we asked for details, very nice and polite dispute the fact it was late at night right before closing so The Dealer was like I said very thorough when we asked for details, very nice and polite dispute the fact it was late at night right before closing so extra xxxxxxto him as he was doing all he can to make a good sale and with a test drive on the car plus the info I got about my trade in deal from my last vehicle it definitely feels like he not just did his job but went a bit beyond for customer service 👍 More

Awesome!! Frank Luciano worked very hard!! And was there at 8:00 am to let me see the Expedition Thanks Frank Robert Lumley was amazing he is always helpf Frank Luciano worked very hard!! And was there at 8:00 am to let me see the Expedition Thanks Frank Robert Lumley was amazing he is always helpful I will buy more Thanks Ford Country More

2011 Impreza Text Frank about price regarding Impreza, and we could not agree to a price. Got a call three days later to a price we could agree on. Went there to t Text Frank about price regarding Impreza, and we could not agree to a price. Got a call three days later to a price we could agree on. Went there to test drive the car and purchased it. Easy and no pressure! More

Exceptional internet service Rebecca did a great job making sure that all of my questions were answered in a timely fashion and she was diligent about following up with me. I felt Rebecca did a great job making sure that all of my questions were answered in a timely fashion and she was diligent about following up with me. I felt the dealership had a good mix of certified pre-owned inventory to choose from with competitive pricing. I ultimately purchased a vehicle from a different dealership as I was searching for certain options and had a particular color preference. When it comes time to purchase again, I will definitely contact Ford Country. More

Great customer service For me the customer service was great everyone was very helpful and made a good deal on my f 150 .Kevin was great to work with made the process go smo For me the customer service was great everyone was very helpful and made a good deal on my f 150 .Kevin was great to work with made the process go smooth happy with the experience. More

Great 1st time experience I had a amazing first time experience , I was helped by Rebecca real cool down to earth person she was easy to talk too , she went above and beyond fo I had a amazing first time experience , I was helped by Rebecca real cool down to earth person she was easy to talk too , she went above and beyond for our family knowing it was our first car she made everything real easy for us to understand , as well as Kelly she helped break down all the financial side of things with diagrams and explained everything real thorough even helped me out by giving me other insurance companies I can get quotes from to see what worked best for me , and i cant for get about Sean super helpful nice , approachable and informative and most importantly a Steelers fan lol overall i had a great time and experience at Ford country , I will get my next car form here as well ! More

The best prices with the biggest variety of trucks Steve Hernandez found the exact truck I was looking for and gave me the best price around. He was able to put our deal together and not spend the whol Steve Hernandez found the exact truck I was looking for and gave me the best price around. He was able to put our deal together and not spend the whole day doing it. These guys made sure to take care of me even long after the sale was done. The sales manager Dan was also very efficient. He was reasonable and was able to also negotiate a great deal. More

Did not complete work promised satisfactorily On 19 June 2019 I brought my 2018 Fusion to the service dept for replacement of the front wheel well splash guard. The estimate for the work was $500. On 19 June 2019 I brought my 2018 Fusion to the service dept for replacement of the front wheel well splash guard. The estimate for the work was $500. After waiting 2 hrs I was pleasantly surprised to discover that the cost would be only $286.10. After a few days of driving, I noticed that the splash guard they had replaced had fallen off. We brought the car back to Austin at Ford Country and left it there from 12 July to 15 July so they could fully evaluate the problem. When we picked up the car we were told that they could not fix the problem and recommended that we take the car to a body shop for an estimate. Since it was obvious to them that they did not have the expertise to repair this type of problem in the first place, I asked for a refund of the money I had paid to have the problem fixed. They refused. I guess Ford Country does not stand behind its work and is only interested in taking your money. I will be writing to Ford Motor Co in Michigan to inform them about the devious and unprofessional activities of this dealership. We have 3 new Ford automobiles in our family and have always been a "Ford Family". We will continue to purchase Fords, but definitely not from Ford Country. More