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Ford of Galesburg - Service Center

Galesburg, IL

4.4
529 Reviews

529 Reviews of Ford of Galesburg - Service Center

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January 19, 2024

I have always been pleased with the quality of service and courtesy of the staff. More

by SSEPLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Baughman
5.0
This rating includes all reviews, with more weight given to recent reviews.
DALTON STANCELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2024 -

Ford of Galesburg responded

Thank you that truly means the most to us here at Ford. We want all our customers to feel like family. We look forward to future visits. Thank you Amy Kelso

January 17, 2024

I Am very satisfied with the service that was done on my truck and the check of all other things. More

by Tractor doc44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
DALTON STANCELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Ford of Galesburg responded

We are so happy we were able to meet your expectations. We truly appreciate your feedback and look forward to any future visits that bring you to Ford. Thank you Amy Kelso

January 17, 2024

It don't get much worse, first 4 hours to replace air bags (recalled) Then noOne worte down the serial numbers on the new airbags. So now I have to return it to have the serial numbers recorded on my More

by Reedb6425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dustin Evans
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Linsey? Waited on me.
January 17, 2024

Everyone was very pleasant and very helpful. Way better than it used to be there. More

by BEAGLEHOUNDSX3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
DALTON STANCELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Ford of Galesburg responded

Thank you so much for the kind words. We are always striving to be the best we can. We hope we can continue to exceed your expectations on future visits. Thank you Amy Kelso

January 17, 2024

I have not had service since September last year so not sure what this survey is for More

by tlsmg95
Recommend Dealer
Yes
Employees Worked With
None
Jan 18, 2024 -

Ford of Galesburg responded

Sorry from what I understand there was a glitch with the surveys being sent out. I do apologize for that. We hope that the experience you did have was a good one and we look forward to future business with you. Thank You Amy Kelso

January 17, 2024

Was very pleased with the service on my car. Everything was prompt and taken care of. More

by WYLDLIFE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Ford of Galesburg responded

It is always nice hearing from happy customers. We truly appreciate the kind words and hope we can continue to mee your needs here at Ford. Thank you Amy Kelso

January 17, 2024

I"M VERY disappointed with Ford my Car wasn't fixed they kept tacking on charges I spoke to a manager about it and he replied well what do you want me to do about it? I walked out, ask to speak to the othe More

by pkdenisar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Amy Dee
3.0
This rating includes all reviews, with more weight given to recent reviews.
DALTON STANCELL
4.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Brackett
4.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2024

They are wonderful! Everyone is nice and helpful. They go above and beyond to help. More

by DeeDee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Jenkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Barker
5.0
This rating includes all reviews, with more weight given to recent reviews.
DALTON STANCELL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Ford of Galesburg responded

Thank you so much for the kind words. We pride ourselves in taking care of our customers. We hope we can continue to meet and exceed your expectations. Thank you Amy Kelso

January 17, 2024

Highly recommend this dealership and their service department. Smiling faces very helpful and informative with the work being done More

by bradleyscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2024 -

Ford of Galesburg responded

Thank you so much for the positive feedback and we appreciate you taking the time to complete the survey. We look forward to future business with you. Thank you Amy Kelso

January 17, 2024

Friendly, helpful service. Great dealer! Got me in the same morning that I called. Will go back in the future! More

by BBASCH82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley Brackett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erick Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2024 -

Ford of Galesburg responded

We love hearing that we met an exceeding your expectations here at Ford. We look forward to future visits with you. Thank you again for the kind words. Thank you Amy Kelso

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