Ford of Londonderry

If I could give zero stars I would. Mr Howard Zussman was condescending towards me, he tried to make me feel like fords defective design was my fault and that I was 'lucky' they could repair my vehicle. was condescending towards me, he tried to make me feel like fords defective design was my fault and that I was 'lucky' they could repair my vehicle. My 2000 mile out of warranty $57,000 truck had an intake control runner failure. Ford was wonderful and agreed to contribute to the repair. Mr. Zussman tried to be a hero and claim there were no replacements in the US but he could get one.....well the reason there are no parts is FORD knows there is a defect and has stopped making them pending a re-design. They charged me $129 to diagnose a failure that both my independent guy (free) and autozone (free)already diagnosed. Ford quoted me $1129 for the repair, but Londonderry ford charged me $1330, why ?....because we can, they failed to reimburse me the bogus diagnostic fee as well. My independent guy said the part was $473 and total repair for $900, funny how LONDONDERRY FORD charged me $750 for the same part I could have purchased for $300 less at the parts counter if I walked over there myself. When I picked up my truck there was a (service?) manager in the parking lot swearing at the top of his lungs to two technicians about coding errors and audits, & as I paid my bill, he called my friend Mr. Zussman in the office and even through a closed door I could hear him swearing and yelling at the top of his lungs. I suspect he was concerned they weren't billing enough...... Yeah your 'professionals'.....sure. if you believe this is a customer facing organization that cares about their clients, have at it ....ok not for me ever again. Thank you FORD, no thank you Ford of Londonderry. More

Bought 2020 Edge, total experience was customer focused completing the sale . Dealership met all customer requirements. Most impressive was the communication with Kevin continued after taking delivery of completing the sale . Dealership met all customer requirements. Most impressive was the communication with Kevin continued after taking delivery of the car, once again reinforcing a high level of customer service. I would recommend buying from Ford of Londonderry. Thank you Ray and Nancy More

Bob was great easy to work with everyone there was super nice. Thanks again for everything. I am loving my fun green little car. Could not be happier nice. Thanks again for everything. I am loving my fun green little car. Could not be happier More

This is our second Ford Escape purchased here. The staff is excellent. Due to the COVID virus we wanted to get in and out quickly. Jeff, Bob and Rodger had us out in 20 minutes or so. We also prefer their s is excellent. Due to the COVID virus we wanted to get in and out quickly. Jeff, Bob and Rodger had us out in 20 minutes or so. We also prefer their service department over other Ford Dealerships we have tried. Very efficient and thorough. More

Second truck purchase here!! Love Daren Turner. His years on the job shines through he really knows the inventory and wanted my business. I have shopped others with really bad experiences. Londonderry is th on the job shines through he really knows the inventory and wanted my business. I have shopped others with really bad experiences. Londonderry is the way to go. More

Great Daryn Turner was recommended to me by a friend... I see why now. He is a nice guy who cares about his customer and takes pride in his job. He goes o Daryn Turner was recommended to me by a friend... I see why now. He is a nice guy who cares about his customer and takes pride in his job. He goes over the car or truck with you, so you got the basics down when you pull off the lot with you're new car. He has a lot of energy... when you ask him a question he answers with a passion . He genuinely seems to love what he does and wants you to be happy with the service you received. Highly recommend working with Daryn if you're in the area and looking for a new or used Ford. Just walk in and ask for Daryn Turner. You won't be disapointed More

Easiest car buying experience I have had Bob was able to find the exact vehicle I wanted at a great price. The trade in value given for my vehicle was excellent, I got what I wanted for it. Bob was able to find the exact vehicle I wanted at a great price. The trade in value given for my vehicle was excellent, I got what I wanted for it. I would definitely recommend Ford of Londonderry! More

Most helpful in securing a new car, very knowledgeable about what needed to be done I have bought three cars at Londonderry and Mr. Maris that has taken care of me each time. He is the reason that I keep about what needed to be done I have bought three cars at Londonderry and Mr. Maris that has taken care of me each time. He is the reason that I keep coming back the other employees of Londonderry Ford are exceptionally helpful and very very pleasant More

service dept. went for brake job on one wheel. went there to get ford parts and they could get me right in. they didn't have part had to go across street to get th went for brake job on one wheel. went there to get ford parts and they could get me right in. they didn't have part had to go across street to get them. i should have gone across street to VIP to have brake job and could have gotten for a lot less than $800! More

Went for my 10k mile service. Have some issues with the truck,I knew they would not have time to look At them but asked them to please just note the issues on my paperwork so I have record of me telling fo truck,I knew they would not have time to look At them but asked them to please just note the issues on my paperwork so I have record of me telling ford of the issues. Service advisor refused to note the issues and did not even right 10k mike service just wrote oil change. This is not right. Also watched the kid do my oil change and tire rotation and did not torque my wheels just used a air gun.Will not be going here again and hoping to speak to the service manager and or owner Monday. More