Ford of Londonderry - Service Center

If I could give zero stars I would. Mr Howard Zussman was condescending towards me, he tried to make me feel like fords defective design was my fault and that I was 'lucky' they could repair my vehicle. was condescending towards me, he tried to make me feel like fords defective design was my fault and that I was 'lucky' they could repair my vehicle. My 2000 mile out of warranty $57,000 truck had an intake control runner failure. Ford was wonderful and agreed to contribute to the repair. Mr. Zussman tried to be a hero and claim there were no replacements in the US but he could get one.....well the reason there are no parts is FORD knows there is a defect and has stopped making them pending a re-design. They charged me $129 to diagnose a failure that both my independent guy (free) and autozone (free)already diagnosed. Ford quoted me $1129 for the repair, but Londonderry ford charged me $1330, why ?....because we can, they failed to reimburse me the bogus diagnostic fee as well. My independent guy said the part was $473 and total repair for $900, funny how LONDONDERRY FORD charged me $750 for the same part I could have purchased for $300 less at the parts counter if I walked over there myself. When I picked up my truck there was a (service?) manager in the parking lot swearing at the top of his lungs to two technicians about coding errors and audits, & as I paid my bill, he called my friend Mr. Zussman in the office and even through a closed door I could hear him swearing and yelling at the top of his lungs. I suspect he was concerned they weren't billing enough...... Yeah your 'professionals'.....sure. if you believe this is a customer facing organization that cares about their clients, have at it ....ok not for me ever again. Thank you FORD, no thank you Ford of Londonderry. More

service dept. went for brake job on one wheel. went there to get ford parts and they could get me right in. they didn't have part had to go across street to get th went for brake job on one wheel. went there to get ford parts and they could get me right in. they didn't have part had to go across street to get them. i should have gone across street to VIP to have brake job and could have gotten for a lot less than $800! More

Went for my 10k mile service. Have some issues with the truck,I knew they would not have time to look At them but asked them to please just note the issues on my paperwork so I have record of me telling fo truck,I knew they would not have time to look At them but asked them to please just note the issues on my paperwork so I have record of me telling ford of the issues. Service advisor refused to note the issues and did not even right 10k mike service just wrote oil change. This is not right. Also watched the kid do my oil change and tire rotation and did not torque my wheels just used a air gun.Will not be going here again and hoping to speak to the service manager and or owner Monday. More

Brought my truck that my 17 year old son was driving due to an engine light issue. Travis told me it was the coils and spark plugs 900+ paid and I pick up the truck. My son drives it home from work two days to an engine light issue. Travis told me it was the coils and spark plugs 900+ paid and I pick up the truck. My son drives it home from work two days later and the car will not accelerate and the engine light reappears. This time almost causing my son to get rear ended. I call Travis back and tell him the issue and bring the truck back. This time they tell me they needed to clean the engine more. The engine light shut off and they test drove it. I pick the truck up and again two days later the light goes on. I call Travis and drop the truck off again. Today I call Travis after 5 hours of them supposedly looking at it and was told they technician put a spark plug in wrong and it broke. He continued to tell me my engine is bad and to drive it until it dies. I have been bringing 5 vehicles to the service center for 4 years. I will never go back. The thought of them thinking it was ok for my son to drive an unsafe vehicle. Then for it to take three times and 900+ to tell me an engine is bad, is appalling. Shame on Ford! Disgusted!!! More

Great Service Experience This was my first visit to this dealership. I had the Check Engine Light on and my car was running rough. I called another dealership that's a little This was my first visit to this dealership. I had the Check Engine Light on and my car was running rough. I called another dealership that's a little closer to me 4 times but was never able to speak to anyone and I left a message but never received a callback so I decided to try Ford of Londonderry. I got through on the first call and set up an appointment to get the issue diagnosed. I had thought it was going to be spark plugs or something routine like that but it turned out to be a much bigger and more expensive issue (camshaft phasers). Howard explained the issue clearly and there was no pressure to get the work done. The thing I really appreciated was that the notes about the diagnosis were clear and detailed so I was easily able to research the problem and talk to some relatives who are auto mechanics. They all told me that the diagnosis was solid and the price quoted for the repair was quite fair. A couple of weeks later I decided to get the work done. Howard set me up with a loaner vehicle for the duration of the repair which was several days because the whole engine needed to be removed. I was kept in the loop the entire time and was not once even mildly inconvenienced. When I came to pick up my car the final price was right on point with the quote so there were no surprises. I don't know who the Technician was that did the work but he did an awesome job. The car runs so smoothly now I can't even tell if the engine is on or not. That was the most expensive car repair that I've ever done and yet it was the most positive experience that I've had at a repair shop. I'll be getting all my future work done there and I recommended the place to my dad for his F-150. More

In need of repair Had an issue and Rick worked with me to resolve the problem. I had others look over the problem and walked away with them scratching their heads. R Had an issue and Rick worked with me to resolve the problem. I had others look over the problem and walked away with them scratching their heads. Rick knew exactly how to handle it. More

David and his team are the Best My wife and I have been having our vehicles serviced at Ford of Londonderry for years. Can't say enough good things about their honesty and integrity. My wife and I have been having our vehicles serviced at Ford of Londonderry for years. Can't say enough good things about their honesty and integrity. David Pen to makes us feel like family! More

Parts and Body Shop - Outstanding! I have deal with the guys in Parts and with BJ in the Body Shop. These guys provided stellar service as I was looking for a bumper cover to purchase I have deal with the guys in Parts and with BJ in the Body Shop. These guys provided stellar service as I was looking for a bumper cover to purchase so my teenage son replace his. The Parts guys ordered for us and that was smooth and no-hassle. BJ in the Collision department went above and beyond to help us get the bumper painted and transferred to the Collision dept. I most appreciated how patient and helpful the Parts guys and BJ were as we navigated the ins and outs of replacing a bumper cover. Thank you all! The bumper cover is on and my kid is proud to have done it himself. Maggie More