Ford of Londonderry - Service Center

Three stooges are better mechanics Absolute laughable incompetence by the service/body shop departments. They scratched my vehicle during a service, they tried to fix it 3 times and on Absolute laughable incompetence by the service/body shop departments. They scratched my vehicle during a service, they tried to fix it 3 times and on the last attempt, they damaged another part of the vehicle. Other than an oil change, which at this point I would even let them attempt, stay away. I am amazed at people today who do a terrible job, step back and say, "yeah, that's good enough". More

No accountabilty Brought my truck in to get a recall fixed on the door latch freezing, the door would either open then not be able to close or just not unlock all toge Brought my truck in to get a recall fixed on the door latch freezing, the door would either open then not be able to close or just not unlock all together. I brought it in 3 times to have them fix this issue and everytime I came in it seemed the quality/pride in their work went downhill. There was grease all on the inside of the door panel, which was spotless when I dropped it off. Also there was silicon or some type of sealant oozing out next to the door handle on the outside of the truck. When this was shown to Jim McGovern (the owner of the dealership) he could have cared less and got confrontational, telling me that some people wouldn't have a problem with the issues that I showed him and that the work environment is very dirty. He then proceeded to tell me that there is no second tier level to make sure everything looks the way it did when the truck was dropped off, that once the tech put the door panel back on he (the tech) considered his job done. I will never bring my truck here for them to touch again, I don't care if it's even to put an air cap on the tire. Horrible dealership run by a guy who could care less about the customers ***UPDATE 1-15-19, Brought the truck to another dealer after issue with the door continued to happen. Regional customer service manager (Kimberly Pariag) advised me to find another dealer to work on recall issue. The truck was dropped off at Salem Ford and I was informed that the recall wasn't fully completed by Ford of Londonderry. There were gaskets/sealants that were missing to prevent water from getting into the locking mechanism. More

Great Service I was two days before leaving for Hamilton Ontario when I notices something leaking from my rear axle. I texted Dave about my problem and he instructe I was two days before leaving for Hamilton Ontario when I notices something leaking from my rear axle. I texted Dave about my problem and he instructed me to drop the truck off and he would get it into the the shop ASAP. Dave and his team took care of everything and had the truck back to me in 1 day. Dave is very detailed orentated and kept me informed the entire time my truck was in the shop. Dave as alway has great customer service and always makes you feel like you are the only one in the dealership. Thanks Dave More

Service Honest, helpful and they get the job done right the first time. Dave Pento in service was easy to work with. Outstanding Always answered asked with Honest, helpful and they get the job done right the first time. Dave Pento in service was easy to work with. Outstanding Always answered asked with honesty More