Frank Brown Auto and Truck Ranch

I wasn’t told that the wait would be 2-3 days initially. Was later told 2-3 days. I was told every day I was next in line only to wait and wait. Turned out to be almost a week and it only took one day for t Was later told 2-3 days. I was told every day I was next in line only to wait and wait. Turned out to be almost a week and it only took one day for the work. I had to call every day to get an update. More

Last year I paid to have power steering rack replaced. Two days later the seals failed. Paid to have it replaced again. Five days later the seals failed. Right now I am out 1,800.00 and have nothing to sh Two days later the seals failed. Paid to have it replaced again. Five days later the seals failed. Right now I am out 1,800.00 and have nothing to show for it. I asked what was going on. I was told the parts were good but the seals were bad. I was told frank brown was not responsible for this and I would have to pay for a third power steering rack. Needless to say, I did not pay for a third. You ripped me off and only offered to fix the issue when I pay more money. I have had similar issues at other car repair shops, but they fix the issue with little to no cost from me. With the exception of oil changes, I will not service my truck there anymore. I feel like I was cheated and stollen from. I hope my misfortune causes much needed change so others don’t suffer. More

Technician does not know what he is doing All problems Technician does not know what he is doing All problems are still current. Service Manager has been told. Will work with him but will not buy from f Technician does not know what he is doing All problems are still current. Service Manager has been told. Will work with him but will not buy from frank brown again. More

They are very unorganized and not very professional. Very disappointed. disappointed. More

Not informed about the expensive unnecessary labor charge before service. Most of them not required. Not happy with the quality of work. Not addressed as listed. Going for BBB. before service. Most of them not required. Not happy with the quality of work. Not addressed as listed. Going for BBB. More

Was completely lied to by my service advisor, Ronnie, about the cost to rebuild my transmission. He told me multiple times that it would be a couple thousand dollars. Then, after I commit and bring my tr about the cost to rebuild my transmission. He told me multiple times that it would be a couple thousand dollars. Then, after I commit and bring my truck in he calls and tells me that just labor will be $2400 and they won’t know parts until they get into it and see what’s wrong. He should have never told me a price if he didn’t know. He should have just said we won’t know until we get into it. Also, how the xxxx can you tell me that labor is going to be $2400 when you don’t even know what is wrong with it or what needs to be fixed yet??? Ridiculous. I bought my most recent car from Frank Brown and it looks to be my last. I do not do business with people that I can’t trust. More

The Customer Experience Manager never returned my emails. Ronnie in service was a nice guy, but the repair to my truck was $1000 more than initially quoted. I will be joining the class action against GM. Ronnie in service was a nice guy, but the repair to my truck was $1000 more than initially quoted. I will be joining the class action against GM. More

I did not like the guy who took in my car... he was very condescending. I knew what I was talking about but he kept cutting me off and not letting me speak... I came to fix recalls, otherwise, I would not h condescending. I knew what I was talking about but he kept cutting me off and not letting me speak... I came to fix recalls, otherwise, I would not have come More

No after hours number or weekend support . They are a separate facility than the car dealership so no way of getting answers after 5 on Friday . Had to pay for my own tow when it was the service centers separate facility than the car dealership so no way of getting answers after 5 on Friday . Had to pay for my own tow when it was the service centers fault . And the found out 4 months late they put on the wrong parts to fix the mistake they made . More

1 Star because I was charge for a break light bulb I didn’t approved to installed. Instead of removing the charged, I was given $5 discount on my receipt when the bulb cost $6.73. I sat in the waiting r didn’t approved to installed. Instead of removing the charged, I was given $5 discount on my receipt when the bulb cost $6.73. I sat in the waiting room, could’ve ask if I wanted the bulb to be replaced and would have gotten an answer NO, cause I had the bulb at home. More