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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,141 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,141 reviews

September 15, 2021

Dealership doesn't have much availability to work on vehicles and can't do warranty work currently. More

by GMC.Truck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robby Phillips
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. Your statement is not accurate.. Please feel free to contact me at 806-796-7777. Cordially, Rick Swindell IT Director Frank Brown GMC

Sep 16, 2021 -

GMC.Truck responded

After speaking to Rick at Frank Brown, this dealership does have the ability to do warranty work, there just isn't any availability to get work done as of 9/16/21. Rick offered to personally get me an appointment scheduled. I declined. After talking to Rick I called the service department again only to be told the same thing: "It's going to be a while before we can get to your vehicle, call back in a few weeks." I stressed the fact that I wanted to set an appointment and was again told that they don't have anything available. A customer shouldn't have to call and speak to management in order to force the service department to schedule an appointment. I stand by my comments that this dealership doesn't have any availability to perform warranty work as of 9/16/21 for the foreseeable future. I found an alternative dealership and recommend others do the same if you need prompt warranty service on your vehicle.

Sep 16, 2021 -

Frank Brown Auto and Truck Ranch responded

I did speak with GMC.Truck in order to gather information and to provide help and or information concerning his request for service for both is Diesel and gas truck. GMC.Truck declined to provide me his contact information and stated he had found alternate service accommodations at another service provider. We wish GMC.Truck much success in managing his future service needs at his new service provider. Rick Swindell IT Director Frank Brown GMC

Helpful
September 15, 2021

The service department is the only part I have had any dealings with and since they are two different places all I can speak about is how poorly this place is run . The fact that the service department do More

by J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
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Sep 16, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
September 13, 2021

I just want them to fix my problem. I know they mean we’ll just hasn’t been fixed. 3 times to dealership. No call backs More

by luis Gonzalez
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
The service department
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Sep 14, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent experience at Frank Brown. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
September 13, 2021

Great experience, was very impressed with the the time and quality of service. Thank you again . More

by Willie M.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul
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Sep 14, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
September 10, 2021

All staff was very friendly! From the service man, Paul..the gentleman at the front desk, Terry.. and the gentleman driving the shuttle! Very good experience! More

by bella_segovia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Cole
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
September 10, 2021

They always take care of what I need. Very friendly. Was the quickest car sale I've ever done. I'll always return to this dealership. More

by michaelhughes1962
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Hendrix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new Honda and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
September 09, 2021

Wonderful experience yea yea yea yea yea yea yea yea,ok ok ok ok ok ok ok ok ok ok ok ok ok ok ok More

by ace22756
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie botello
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Sep 10, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
September 09, 2021

Everyone was polite. Service was fast, sales was easy to work with, reached a deal quick and were explanatory. Service was fast and fixed on the first time. More

by Nsaldana8882
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sammy Perez, Michael Saldana
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Sep 10, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
September 08, 2021

I had to have my truck towed to the dealership. I didn’t have an appointment because it was Labor day. I was worked in and the repairs were completed in one day. I’m very pleased with the the service I w More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Loveless
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Sep 09, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
September 07, 2021

This was the fastest experience I've ever had at a dealership and everything go well. Price and vehicle both went my way and saved as well More

by reynam1985
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 08, 2021 -

Frank Brown Auto and Truck Ranch responded

Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
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