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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,104 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,104 reviews

January 28, 2020

Great service I count on Mr. Loveless and the service team to keep my car in top running order as I travel across Texas regularly. Great job! More

by rocquellehunter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Loveless and Terry
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Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

rocquellehunter, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
January 28, 2020

went in to see if my vehicle was needing an new air filter. I called Frank Brown the day 1/23 and spoke to Terry to ask about my oil change and maybe an air filter. He let me know your hours and to bring it in More

by dominga.arbuckle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
Other Employees : I believe the technicians name was Raul
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Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

dominga.arbuckle, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

Helpful
January 27, 2020

Phillip Richardson was friendly, professional & knowledgeable. He showed great patience with this grandmother while explaining all the technology on the 2020 Honda Odyssey. I won’t hesitate to call More

by JuJu
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

JuJu, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown Honda. We appreciate the opportunity to have helped with the purchase of your new 2020 Honda Odyssey and look forward to servicing your new Honda in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
January 25, 2020

Satisfied Customer I have not had any previous experience with this dealership. However, the service I received was great and I will definitely consider using Frank Bro More

by curtm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dayne O'Reilly
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Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

curtm, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
January 25, 2020

Quick and easy visit for an oil change . Greeted immediately. Oil change completed in less than 30 minutes. Check out also friendly and efficient staff. More

by gsmawilliams
Recommend Dealer
Yes
Employees Worked With
Service department
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Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

gsmawilliams, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
January 24, 2020

Great Experience! We found a vehicle online and drove to Lubbock after work. This had us arriving well after the dealership closed. Albert waited for us and sold us on More

by Cortni Hudspeth
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Albert Botello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

Cortni Hudspeth, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
January 24, 2020

This dealership always greets me promptly, takes care of my requests, and treats me daily. Terry is always helpful and explains my bill completely. Thank you for taking care of my automobile maintenance!!!! More

by glyndamorris
Recommend Dealer
Yes
Employees Worked With
Terry.
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Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

glyndamorris, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
January 23, 2020

B-1 service oil change, inspecting brakes, belts, tires, fluids, rotating tires, etc. Very fast and convenient and the service and parts guy walked out into the waiting area and found me - no shouting of a More

by jwhitley4
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

jwhitley4, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
January 23, 2020

Dean and Terry took really good care of me. Always a pleasure and they treat me well every time I need service. Nice and quick. More

by tbrent069
Recommend Dealer
Yes
Employees Worked With
Dean, Terry
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Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

tbrent069, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Helpful
January 23, 2020

The wait time was a little lengthy but the service was great as always. Terry helped us and was awesome and even called me to tell me he saved my daughter’s toy she left behind from going into the trash. More

by ilovemylk
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Jan 28, 2020 -

Frank Brown Auto and Truck Ranch responded

ilovemylk, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
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