Frank Brown Auto and Truck Ranch

1-20-20 visit to Frank Brown. I take my 2013 Honda CRV to Frank Brown for all oil changes and tire rotation. The service representatives are always very friendly, courteous, and h I take my 2013 Honda CRV to Frank Brown for all oil changes and tire rotation. The service representatives are always very friendly, courteous, and helpful. Terry, the person who handles the check out procedures, reviews the evaluation done on my vehicle, explains any problems that were discovered, and readily answers any and all of my questions. I have always been very pleased with the services provided at Frank Brown. When it is time to purchase a new vehicle, I plan to buy that vehicle at Frank Brown Auto and Truck Ranch. More

Excellence You guys are simply the best! I am always treated with respect and everyone is so friendly. The shuttle service is prompt, and the driver is so nice You guys are simply the best! I am always treated with respect and everyone is so friendly. The shuttle service is prompt, and the driver is so nice. More

j johnson This is the third vehicle I have purchased from this dealership. I have visited other places but always go back to the best place in Lubbock. They a This is the third vehicle I have purchased from this dealership. I have visited other places but always go back to the best place in Lubbock. They are always willing to work with me on my limited budget and seem to find the best car available. The staff are always friendly and courteous and go the extra mile. Thank you so much More

Took car in for regular maintenance. (Oil change, Tire rotation). Service Dept.,(Dean and Terry) , very knowledgeable, professional and polite. Great people from sales to service. rotation). Service Dept.,(Dean and Terry) , very knowledgeable, professional and polite. Great people from sales to service. More

Great customer service on new purchase Good Customer Service, good quality, good deal, very professional, thorough explanation on purchase, helpful & considerate, not pushy, very courteous Good Customer Service, good quality, good deal, very professional, thorough explanation on purchase, helpful & considerate, not pushy, very courteous, very knowledgable. Thank you very much! More

Service is well. The 1 star is based on being asked to fill out a survey and never getting the free oil change that was promised. I have been filling out surveys for years now and have never received my f fill out a survey and never getting the free oil change that was promised. I have been filling out surveys for years now and have never received my free oil change. This is officially my last survey. More

Service visit was very good. Took care of my oil change and inspection quickly and the follow-up was great. Really appreciated Terry’s help. and inspection quickly and the follow-up was great. Really appreciated Terry’s help. More

He was an absolute delight to work with. I was highly worried about going in to a dealer ship and spending the whole day there but Andrew made the entire process so easy, efficient and I will recommend h worried about going in to a dealer ship and spending the whole day there but Andrew made the entire process so easy, efficient and I will recommend him to anyone in my family or friend group! More

We have an extended warranty that includes 2 free oil changes a year. I called and scheduled that morning at about 8am dropped off by 8:30. At around 9:15 Frank brown called and said they were finished changes a year. I called and scheduled that morning at about 8am dropped off by 8:30. At around 9:15 Frank brown called and said they were finished. Great service and fast turn around! More

Very few things went right with my attempted scheduled service, but at least they were nice. They completed the work in a reasonable amount of time service, but at least they were nice. They completed the work in a reasonable amount of time More