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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,098 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,098 reviews

November 25, 2019

Service Had excellent service. Tony help me out a lot with the question I had and he was able answer them. He also told me the step by step what needed to be More

by DEATH3234
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony
Nov 26, 2019 -

Frank Brown Auto and Truck Ranch responded

DEATH3234, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 25, 2019

Great visit On my last visit I received great friendly service at an excellent price. I was greeted and provided with quick suggestions for service. I did not h More

by linuxknob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure of who
Nov 26, 2019 -

Frank Brown Auto and Truck Ranch responded

linuxknob, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 25, 2019

Great fast service I had 6 of our company trucks that had recalls unfortunately only 2 were GMCs. The other 4 were Chevys, so I had to take those 4 to a different dealer More

by mwright
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2019 -

Frank Brown Auto and Truck Ranch responded

mwright, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

November 25, 2019

Good, but not satisfied Great guys, they’re xxxx of some salesmen that’s for sure. Kienen sold me my first vehicle ever and I wouldn’t have gone any other way about it More

by lopez.cole103
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 26, 2019 -

Frank Brown Auto and Truck Ranch responded

lopez.cole103, Thank you for taking the time to share your comments regarding your recent Sales experience at Frank Brown GMC. We appreciate the opportunity to have helped with the purchase of your new GMC and look forward to servicing your new vehicle in the future. As a valued customer, your comments allow us to continually evaluate and improve our selling processes. Cordially, Rick Swindell IT Director

November 22, 2019

Good service I received a quick and efficient service for my car. They were not only quick but ensured me that I got the best service. I will defiantly be coming b More

by meganhogan251
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I do not remember his name but he was the one at the front desk if that helps!
Nov 25, 2019 -

Frank Brown Auto and Truck Ranch responded

meganhogan251, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 22, 2019

Oil change Just an oil change this time. Got in and out quickly. Waiting room clean and bright. Fresh popcorn and cold water along with vending machines availabl More

by M.ANTONIELLO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nov 22, 2019 -

Frank Brown Auto and Truck Ranch responded

M.ANTONIELLO , Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 21, 2019

Great Service Every time I need to have work done on my car I always have a great experience at Frank Brown Honda. Everyone is so nice & they always provide the bes More

by Meaghan Spitz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Nov 22, 2019 -

Frank Brown Auto and Truck Ranch responded

Meaghan Spitz, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 21, 2019

Great experience. Honest, straightforward, and reputable team at Frank Brown. I thoroughly enjoyed the buying experience. I’d recommend Frank Brownto anyone interested More

by cade.hamner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Brown
Nov 22, 2019 -

Frank Brown Auto and Truck Ranch responded

cade.hamner, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 21, 2019

Great quick service This is the 2nd time I have gone to Frank Honda and both times I have had very good experiences. Each time I was quickly accommodated and the service More

by chan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Villapando
Nov 22, 2019 -

Frank Brown Auto and Truck Ranch responded

CHAN, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

Jul 27, 2020 -

chan responded

Hi, I did another service recently (7/15) and I did have one query. My tire treads show 9/32 and 8/32 whereas it was 8/32 and 7/32 last time. I think there was a mistake, although I only saw it later. Its no biggie, but you could check my records and see- Chanaka Senanayake

November 21, 2019

Fast service I bought a brand new truck that had two recalls on it they had to fix the recalls before I could take delivery of the truck they had it in and out in More

by tommyddavis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don’t know any of the employees names the salesman took it over there
Nov 22, 2019 -

Frank Brown Auto and Truck Ranch responded

tommyddavis, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown GMC. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your GMC and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC

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