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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,112 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,112 reviews

May 27, 2019

2008 Honda Good job. I enjoyed the service offered. It was also good price for the service. The job was also done quite quickly. Thank you for the service. More

by ezisibe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

ezisibe, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 27, 2019

I purchased a HR-V EXL. Everyone was very kind. We had a great experience purchasing this vehicle. Everyone was so helpful & patient. We never felt pressured. We have purchased several vehicles o More

by barbarajbirks
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
The financial person handling the financing., Blake Silvas, Dan Bryant
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

barbarajbirks, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 27, 2019

Good deal on a great car, with professional service. Dan Bryant and Michael Masri worked to find us what we needed and to give us a great experience. We came to see one vehicle and left with a different More

by KENNETH.HAWLEY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Masri, Dan Bryant
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

KENNETH.HAWLEY, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 24, 2019

Quick oil change I have been a customer to frank brown Honda since I moved to lubbock for college. Frank Brown has been able to accommodate me whenever I stop in for s More

by Hondakid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Hondakid, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 24, 2019

Thank you J R Gilvin was extremely helpful with finding a Honda Civic hatchback for my wife and a GMC Sierra crew cab fo me. Thank you for such a nice exp More

by BMURPH4
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
J R Gilvin
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

BMURPH4, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 24, 2019

Excellent customer service Everyone is always very helpful and informative on what’s going on with my vehicle. Service is always fast and simple. I would also like to mention te More

by nicsauceda112
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

nicsauceda112, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 24, 2019

Excellent Customer Service A couple of weeks ago I came by and Salesman Paul Vera helped me with test driving the Acadia. Paul was awesome he answered all my questions and didn More

by CMEINZER5411
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Vera
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

CMEINZER5411, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 24, 2019

Wonderful as Expected A few years ago we met with Phil Richardson through a reference. We walked away with a brand new Honda CRV that week!! Fast forward a couple of years More

by megandjacobo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

megandjacobo, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 23, 2019

Oil change Friendly staff and never trying to rush you out. They take the time to assist. Appreciate them!! I only go there for my oil changes. More

by veronica.valenzuela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry at the counter is nice and patient
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

veronica.valenzuela, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

May 23, 2019

Recall maintenance The guys were thorough, and completed the job in a timely manner. I enjoyed the shuttle service, plus they were extremely helpful to answer any questi More

by adamramirez711
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

adamramirez711, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

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