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Frank Brown Auto and Truck Ranch

Lubbock, TX

Overview
Employees
Reviews
Vehicles
4.7
4,125 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,125 reviews

May 11, 2019

Purchase new vehicle They were willing to work with me on my trade in and the purchase of the new vehicle. Michael helped me with the best financial rate that I could get More

by DAVISG5762
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

DAVISG5762, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 10, 2019

Factory recall on Driver's side air bag Frank Brown's staff was very good to get our Honda in and out in a very quick manner. Their staff was friendly and willing to accommodate us to do a g More

by Clark, Susan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Silvas, Dayne O'Reilly, Dan Bryant
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Clark, Susan, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 10, 2019

Oil change Oil change, serviced & tires rotated & checked. Waited & work completed for short wait. Rudy was pleasant to work with as usual, and Terry was helpful More

by dkham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy & Terry
Report | Print
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

dkham, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 10, 2019

Great service every time!! Came in for an oil change and tire rotation. Everyone was so nice and helpful. They got me scheduled to come back in and have some warranty work done More

by glpatridge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

glpatridge, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 09, 2019

Friendly and fast service Promptly greeted upon arrival. Waiting area is clean with plenty of seating and an area for kids. I was able to get in and out during my lunch hour wh More

by ire330
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

ire330, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 09, 2019

Masomenos No lo recomiendo tanto porque me dijeron que la GMC que pedí no es la la que me entregaron, no tienen las cámaras por los lados, no tiene el sistema s More

by Miguel López
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ricardo Alegria
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Miguel, Thank you for taking the time to share your comments concerning your recent experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I have shared your comments with our GMC Management Team. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 09, 2019

Oil change Excellent service and friendly and courteous people. My service job was completed in adopt an hour. Was very pleased with that. Will be very glad to More

by MD.WEST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Bryant
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Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

MD>WEST, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 08, 2019

Wonderful experience Ronnie was Very helpful and knowledgeable. Kept me informed, and made sure things were taking care of in a timely manner. Will definitely continue to More

by SLopez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie Botello
Report | Print
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Slopez, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 08, 2019

I would never take my car anywhere else! Frank Brown has the best service department! I wouldn’t take my car anywhere else! From pricing to technicians to customer service, Frank Brown goes a More

by ymstevens
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
Report | Print
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

ymstevens, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
May 08, 2019

Kept me informed Ronnie called to let me know my truck was out of warranty saved me time having to go back to the dealership for service. I appreciated that. More

by Podunk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie
Report | Print
Jun 27, 2019 -

Frank Brown Auto and Truck Ranch responded

Podunk, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

Helpful
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