Frank Brown Auto and Truck Ranch

Lights turning off and on in truck I called to see if they could get my truck in because the lights we turning on and off on the inside. The guy I spoke with said yes I can squeeze you I called to see if they could get my truck in because the lights we turning on and off on the inside. The guy I spoke with said yes I can squeeze you in. Well I thought I need to be at work by five and it was 11 in the morning surely that will be enough time. So I asked him about how long he said a couple of hours. That was fine not an issue. Well 3:00 past 4:00 past and still nothing. So they finally pick me up after five and take me back to get my truck. The point is please do not tell customers that you can squeeze them in and then take over four hours to complete the job. Better off taking it a different day with an appointment. More

Great! When I arrived I was informed that they have a long wait ahead (hour to hour half). I informed them that was fine. I was in and out within 30-45 minut When I arrived I was informed that they have a long wait ahead (hour to hour half). I informed them that was fine. I was in and out within 30-45 minutes. More

Awesome experience! Paul Vera and the rest of the staff were very friendly and helpful. Took good care of me! Helped me pick out the exact truck I wanted, showed me how t Paul Vera and the rest of the staff were very friendly and helpful. Took good care of me! Helped me pick out the exact truck I wanted, showed me how to use all the extra features before sending me on my way. Overall the best experience I've ever had buying a vehicle! Thank u guys so much! More

Excellent service The service dept diagnosed the problem with my Honda HRV. I would recommend the service dept for the service after the sale. The sales person has the The service dept diagnosed the problem with my Honda HRV. I would recommend the service dept for the service after the sale. The sales person has the best in making our visits to our liking. More

Respect as Costumer Thank you Terry for your tireless efforts over the years in providing great service! Great attention to detail ! Also, Thank you to Tony who I've Thank you Terry for your tireless efforts over the years in providing great service! Great attention to detail ! Also, Thank you to Tony who I've just met the past couple years. Looks like he knows his job. Thanks to all the Guys in the back who I usually never meet and do most of the work. You all are the back bone of Honda of Lubbock. (AKA Frank Brown.) My suggestion to the service manager is have the man who actually did the labor put his professional card on the seat or dash to personalize the service! Just a step up and signs his work! More

Service was fast and professional Servicemen were professional and polite. The oil change was fast and the multi point inspection was very helpful. Knowledgeable on the recall on my tr Servicemen were professional and polite. The oil change was fast and the multi point inspection was very helpful. Knowledgeable on the recall on my truck. More

Experience was excellent!! Frank Brown service is awesome. They definitely take care of you from the beginning to ending. I would recommend them to everyone!! My ride got me Frank Brown service is awesome. They definitely take care of you from the beginning to ending. I would recommend them to everyone!! My ride got me to work on time and when the car was finished they picked me up on my schedule. More

Quick and affordable! Got me in and out of the waiting room at a great cost for oil change and offered me a free tire rotation as this was my first one with a new car. Got me in and out of the waiting room at a great cost for oil change and offered me a free tire rotation as this was my first one with a new car. More

Service was prompt and fixed our issue I appreciate the way Ronnie handled my problem. He treated me the way I treated my customers 30 years ago when I was an auto parts service manager I appreciate the way Ronnie handled my problem. He treated me the way I treated my customers 30 years ago when I was an auto parts service manager More

Great service Service was fast and reliable. Great excellent I was there for oil change. It got done in a half hour. I received a courtesy call as my van was ready Service was fast and reliable. Great excellent I was there for oil change. It got done in a half hour. I received a courtesy call as my van was ready. More