Frank Brown Auto and Truck Ranch

Sales excellent, finance personnel bottom of the barrel We worked with two of your salespeople. Both were knowledgeable, personable, and answered all our questions easily. They were NEVER pushy. The fi We worked with two of your salespeople. Both were knowledgeable, personable, and answered all our questions easily. They were NEVER pushy. The finance person was EXTREMELY pushy, irritating, and annoying enough that we considered NOT purchasing the vehicle. Perhaps the company owners should review the way the finance personnel are treating their customers. (Hopefully Michael Masri was an exception.) More

In & out in a dash Car serviced quickly, amazing customer service. I would definitely go back. Everyone was so nice and the service was prompt and efficient. I even g Car serviced quickly, amazing customer service. I would definitely go back. Everyone was so nice and the service was prompt and efficient. I even got a call back to make sure I was satisfied. More

Great Service Great service. Everyone is so helpful and courteous. Terry is efficient and fun when checking out. I don’t go anywhere else for service on my CRV. Great service. Everyone is so helpful and courteous. Terry is efficient and fun when checking out. I don’t go anywhere else for service on my CRV. More

Service I had a warning light on my car and discovered a nail in my tire. Frank Brown service dept repaired my tire promptly at no charge. Thank you for your I had a warning light on my car and discovered a nail in my tire. Frank Brown service dept repaired my tire promptly at no charge. Thank you for your assistance! More

Excellent service. Being new to Lubbock, and having my Honda Civic notifying me that service was due, I had to check my smartphone for the nearest authorized Honda Deale Being new to Lubbock, and having my Honda Civic notifying me that service was due, I had to check my smartphone for the nearest authorized Honda Dealer. Not knowing what to expect, I went to the closest dealer. I was greeted by a friendly and informatative service tech who checked to see what was due and then fully explained what was needed and the procedure that would be followed. The service was performed quickly and a general overall basic inspection was performed. I was pleasantly surprised when I received the bill and it was actually less than I had ecpected as certain items that were suggested to be inspected and/or replaced were found to be still in good condition. I am very pleased with the service and the level of professionalism that I receiived. More

Awesome Need a Vehicle because we’re getting screwed on the other one should’ve just went to Frank Brown in the first place Ricardo was awesome sales person t Need a Vehicle because we’re getting screwed on the other one should’ve just went to Frank Brown in the first place Ricardo was awesome sales person thank you Ricardo for helping us out More

In and out The salesman was friendly and knew what I was looking for and finance side was easy and worked on where i wanted to be. The dealership was friendly The salesman was friendly and knew what I was looking for and finance side was easy and worked on where i wanted to be. The dealership was friendly More

Great service department I’ve owned a Honda for roughly 13-14 years.....I always have mine service at the Lubbock location. Great team there, always courteous & quick service I’ve owned a Honda for roughly 13-14 years.....I always have mine service at the Lubbock location. Great team there, always courteous & quick service. Terry at the check out desk is so nice & always a pleasure to deal with. More

Always great It’s always very convenient to take my car to Frank Brown. They are quick and thorough, and then Terry gets you out the door in a flash. Waiting are It’s always very convenient to take my car to Frank Brown. They are quick and thorough, and then Terry gets you out the door in a flash. Waiting area is clean and big too. More

Consistently helpful! Dean, head of Honda service department, is great listener and explains things well. He doesn’t push additional services, but tries to help you leave w Dean, head of Honda service department, is great listener and explains things well. He doesn’t push additional services, but tries to help you leave with what you need. Terry, cashier, is always friendly and quick to get you back on the road. More