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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,119 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,119 reviews

March 29, 2019

Short & sweet! The guys at frank brown are always so nice and are very informative and helpful when you ask questions. They provide a shuttle so you don’t have to wa More

by kinseycain3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Silvas
March 28, 2019

Four stars I would give the service department four stars I would have given five stars but I was told that there is a oil cooler leak but no one was available t More

by Gmc#1960
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie
March 27, 2019

Honest Service I received excellent customer service and Ricardo was very kind and an honest man. Thank you for making my car buying experience pleasant and stress f More

by estermcwilliams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : everyone was nice and very professional. I can't remember all the names.
March 26, 2019

Good services! Honda staffs are friendly, they provide quality service. I always sent my car to Hunda garage because they are reliable and honest! Thanks Hunda compa More

by YALICHUNG
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don’t remember.
March 26, 2019

Excellent and enjoyable experience! We purchased a new Odyssey Elite from Mathew Crasta and are so pleased with our experience. Mathew was warm and professional. We highly recommend Math More

by skgoen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mathew Crasta and Dillon
March 26, 2019

Excellant treatment. Service was immediate. Price for oil change is very competitive. Area is clean and the service staff is friendly and helpful. Will continue to use the More

by dick.vandewege
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
unkown
March 26, 2019

3500 DuraMaxx Friendly service, very welcoming presence, helpful information, genuine interest in your problem and make you feel as though your an important custom More

by pgc.pgrb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sonny and Ronnie
March 25, 2019

Felt very comfortable and was treated very professional. The sales representative kept me informed every step of the process. I was given every rebate to help my purchase as well. I was made to understand ev More

by rubytravenia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Vera and his manager
March 25, 2019

Oil Change and Tire Rotation I brought my Honda Pilot in for service and was promised a 45 minute wait for an oil change and tire rotation. The service was completed in 35 minutes More

by b.krogers
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Perkins
March 25, 2019

Patience is key I came to the dealership not sure if I was ready to pull the trigger. After a brief conversation of what I was looking for, Joseph showed me a couple More

by courtney.e.beaton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Stalcup
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