We reached an agreement on a new Honda, and then the next
day when we returned to do the paperwork, they would not honor the previous agreement. The salesman who agreed to our deal was not there so I called
day when we returned to do the paperwork, they would not honor the previous agreement. The salesman who agreed to our deal was not there so I called his cellphone number, and he agreed with me that the dealer was not giving us the deal we came to the previous day. He said he would call the dealer and take care of it. After a couple hours I didn't hear from anyone. I called the salesman back several times but he never answered, the Dealer claims they haven't heard from him all day and have no way to contact him to confirm if what I'm saying is legitimate or not. All of this over an accessory which likely cost the dealer less than $40.
Further, when it came time for the financing documents, it got even worse. I'm a Finance student at Texas Tech, they knew this and they tried to keep me out of the finance office saying all they needed was my girlfriend since she was purchasing the car. I knew then they were going to try something tricky. The Financing Officer was extremely rude and unhelpful. He offered minimal descriptions at best of the documents to sign. Sure enough, I notice they have added $550 to the sale price we reached for the car. By the end of the process, my girlfriend was in tears because of the poor customer experience this dealer provides.
And to top it all off, after their "wash and detail" I still easily found shipping tape on the exterior of the car and had to wait while they re-cleaned it, they almost forgot to give her a full tank of gas as well.
What should have been an extremely happy day with her getting her very first brand new car, turned into an experience which will likely keep her away from car dealers for a very long time.