Back

Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,136 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
Contact Dealership

5802 TX-327 Spur

Lubbock, TX

79424

Directions

By Type

Showing 4,136 reviews

November 26, 2018

Lost my keys and they were fast and thorough in helping me. They explained everything and quoted my price and did not require an appointment . They also finished the work while I waited in their very comfortab More

by Joy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sorry, I don't remember his name but he was the only one there at the time
Nov 27, 2018 -

Frank Brown Auto and Truck Ranch responded

Joy, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 23, 2018

2018 crv Friendly, respectful, dealings with Frank Brown Honda. This is my second vehicle with them. Quick to find what I wanted! I appreciate the time to set More

by Allb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan
Nov 27, 2018 -

Frank Brown Auto and Truck Ranch responded

Allb, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 23, 2018

Work on daughters car Car was serviced in Austin, brought to Rudy in Lubbock, work needed was not what was quoted in Austin. 90000 service was done, can depend on service d More

by dkham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy
Nov 27, 2018 -

Frank Brown Auto and Truck Ranch responded

dkham, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 23, 2018

Very satisfying Very efficient and professional. Great experience. My decision was last minute and Phillip was patient and stayed late to ensure my sale was completed More

by jesseruiz1989
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 21, 2018

Very helpful and friendly The service department was awesome got my car in and out quickly went above and beyond to help me. Not only did they fix the problem I took my car in More

by Tjvidales
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Not quite sure what the technicians name was but he was great. I think it was Ricardo
Nov 27, 2018 -

Frank Brown Auto and Truck Ranch responded

Tjvidales, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 21, 2018

Horrible My truck was serviced and returned to me with a check in all the green boxes, only for the check engine light to turn on the day after. To make things More

by aross9882
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Nov 27, 2018 -

Frank Brown Auto and Truck Ranch responded

aross9882, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. I am sorry to hear that we did not meet your expectations during your recent visit. I have shared your comments with our Frank Brown Service Team. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 21, 2018

Great Service Like Always. I can always depend on Frank Brown with great customer service. When vehicle needs service I always take my vehicle to these guys and they take great More

by Raider01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2018 -

Frank Brown Auto and Truck Ranch responded

Raider01, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 19, 2018

Kienan was a great help!! I was attempting a purchase through a different dealership and things weren't going well. I searched Frank browns website and got a response at clos More

by !Qazxsw3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2018 -

Frank Brown Auto and Truck Ranch responded

!Qazxsw3, Thank you for taking the time to share your comments concerning your recent Sales experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to have helped with the purchase of your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

November 19, 2018

Frank Brown Honda Service Department Frank Brown service department always does a great job in a timely manner. All the employees are friendly and helpful. We have been going to Frank Bri More

by scotthartsfield
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Lambert
Nov 20, 2018 -

Frank Brown Auto and Truck Ranch responded

scotthartsfield, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown Honda. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your Honda and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown Honda

November 19, 2018

Recall The people were very friendly and the service was fast. I would definitely recommend to my friends and family. I will definitely go back to this place More

by eherrera0419
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sammy
Nov 20, 2018 -

Frank Brown Auto and Truck Ranch responded

eherrera0419, Thank you for taking the time to share your comments concerning your recent Service experience at Frank Brown. As a valued customer, your comments allow us to evaluate and improve our customer service processes. We appreciate the opportunity to service your vehicle and look forward to taking care of you and your family for many years to come. Cordially, Rick Swindell IT Director Frank Brown GMC Honda

...
362
...