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Frank Brown Auto and Truck Ranch

Lubbock, TX

4.7
4,128 Reviews
Frank Brown Auto & Truck Ranch first opened its doors in Lubbock in May, 1970. Since that time, we have continuously been among the top dealerships in new and used cars, trucks, vans and SUV's. We attribute this success to the professionalism and courtesy with which we treat our customers and the flexibility our customers enjoy during the buying process.
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5802 TX-327 Spur

Lubbock, TX

79424

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Showing 4,128 reviews

March 21, 2018

Amazing After my 2014 Honda Civic was totaled in a hit and run accident, the associates and managers at Frank Brown Honda were able to get me into a new vehic More

by LINDSAY.BROOKS2014
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rob Reagor
March 21, 2018

Love my Honda Service team I love my Honda service team. Rudy and Tony always greet me and are always so friendly and helpful. I know if I have any questions that they will find More

by christyearl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rudy and Tony in service and Terry in billing
March 20, 2018

New Honda Purchase Phil Richarson sold us our last Honda so we worked with him again - good service - went out of his way to accommodate us - very pleased More

by rickyshields
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2018

Experience It was a great experience. I did not feel pressured to sell my car. I feel like I was sold short on the trade in for my vehicle. But both the salesmen More

by caitlinspikes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 19, 2018

Droped off car, and when it was finished, picked it back up. everything was smooth running, no problems were experienced. I am a person of few words, so it is hard to pick up my deepest comments on the quality More

by jim.nye
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bernardo Ottoni
March 19, 2018

They were great in giving me the best deal possible on my new car!I highly recommend their services! They we’re very transparent with what they could offer and laid it all out for me to understand easily. More

by mj.angulo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
March 19, 2018

Great service Tony is always GREAT! He knows exactly what my car needs and answers all my questions. Terry in the cashier's department is equally GREAT! More

by rocquellehunter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony and Terry
March 19, 2018

Great service I appreciate the friendly atmosphere and courteous workers! Terry always is helpful when time to check out. With 3 Hondas, I have learned I can trust More

by marylnunn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry in the waiting room
March 19, 2018

Customer Service I have been coming to Honda for all my oil changes for years, and will continue to do so. You can't put a price tag on the customer service received More

by cindy.quintana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TERI, Angel Sauceda
March 18, 2018

First Time I was treated professionally. My questions and concerns were addressed without hesitation. Service was completed to my satisfaction and was completed More

by aledbetter53
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Unfortunately I dint remember any names
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