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Frank Brown Auto and Truck Ranch - Service Center
Lubbock, TX
2,402 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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2,402 Reviews of Frank Brown Auto and Truck Ranch - Service Center
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December 09, 2019
Frank Brown - Excellent Took my 2019 GMC Sierra Denali in for first oil change and safety check . Also, flash of computer for software reset on brake sensor. Can't have only Took my 2019 GMC Sierra Denali in for first oil change and safety check . Also, flash of computer for software reset on brake sensor. Can't have only 14% brkes om front with only 6 K miles? All accomplished quickly with no hitch !! More
by LH442
Verified Customer
Helpful December 09, 2019
Service at Frank Brown I utilized the service department for a recall assessment and it was quick, easy, and the personnel were kind and professional. We also bought a new t I utilized the service department for a recall assessment and it was quick, easy, and the personnel were kind and professional. We also bought a new truck and Philip was great in helping us through the process! More
by ccloud
December 06, 2019
December Full Service Prompt service and friendly staff helps for a satisfied customer. Quick and easy drop off and a simple phone call when finished to pickup and pay. Prompt service and friendly staff helps for a satisfied customer. Quick and easy drop off and a simple phone call when finished to pickup and pay. More
by GDog56
Employees Worked With
December 06, 2019
Very courteous Very windy day I was greeted by the door opening just to drive in. Everyone was very courteous kind knowledgeable about getting my car serviced Very windy day I was greeted by the door opening just to drive in. Everyone was very courteous kind knowledgeable about getting my car serviced More
by rebe.cell
Employees Worked With
Terry, Dan Bryant
December 06, 2019
Very efficient and friendly. Had it ready as we requested Ronnie called us to keep us updated on the status of the part ordered and then scheduled us in a timely way. We appreciate his professionalism. Ronnie called us to keep us updated on the status of the part ordered and then scheduled us in a timely way. We appreciate his professionalism. More
by sstewart124
Employees Worked With
Ronnie
December 05, 2019
Quick and easy oil change. No appointment needed. In and out in just a few minutes with tires rotated and new oil. Very nice folks. Great price including a safety check. No appointment needed. In and out in just a few minutes with tires rotated and new oil. Very nice folks. Great price including a safety check. More
by johnsplace_43
Employees Worked With
Terry in the pay your bill area was very friendly and explained my bill to the T. Great Job. Very happy
December 05, 2019
Fast oil change service Everyone is always so nice and I never have to wait too long for services to be completed. They take time to talk and don’t just rush you along. Everyone is always so nice and I never have to wait too long for services to be completed. They take time to talk and don’t just rush you along. More
by robyn_tepper
Employees Worked With
Tony V
December 05, 2019
Recall work I have been very satisfied with the decision to use Frank Brown Auto for my purchase and with the work of the shop. They are prompt and efficient. I have been very satisfied with the decision to use Frank Brown Auto for my purchase and with the work of the shop. They are prompt and efficient. More
by CNCHUFFMAN
Employees Worked With
December 04, 2019
Oil change I’ve been bringing my car for over 6 six years and also satisfied. I’m a single mom and the men there have always made me feel comfortable and not tak I’ve been bringing my car for over 6 six years and also satisfied. I’m a single mom and the men there have always made me feel comfortable and not taken advantage of. More
by Amalia1979heart
December 04, 2019
Maintenance service I called the day before to schedule my visit. I took the Pilot in and Dean greeted me with papers in hand for what I had told him was needed. Within 1 I called the day before to schedule my visit. I took the Pilot in and Dean greeted me with papers in hand for what I had told him was needed. Within 10 minutes I was on my way to work in there complimentary shuttle. Dean called at noontime and let me know the Pilot was ready and gave me the total over the phone. It was just as expected. Everything went smoothly and I appreciate there being conscious of my time. Great experience! More
by tabnanc1
Employees Worked With
Dean and Terry
