Frank Brown Auto and Truck Ranch - Service Center
Lubbock, TX
2,402 Reviews of Frank Brown Auto and Truck Ranch - Service Center
Perfection in a Hurry When I arrived for my appointment I was met by a friendly face and informed that an oil change and inspection would take one hour and ten minutes. 45 When I arrived for my appointment I was met by a friendly face and informed that an oil change and inspection would take one hour and ten minutes. 45 minutes later I was out of the door a happy man, More
Oil change Staff checking in the vehicle and checking me out, especially Terry, were knowledgeable, friendly, and helpful. My oil change was done in a timely ma Staff checking in the vehicle and checking me out, especially Terry, were knowledgeable, friendly, and helpful. My oil change was done in a timely manner. More
Friendly customer service but had vehicle too long Taken in for what seemed a simple fix but they couldn’t get to my car in a timely manner. There was an oil leak and car war originally taken in in 11/ Taken in for what seemed a simple fix but they couldn’t get to my car in a timely manner. There was an oil leak and car war originally taken in in 11/8/19 but was told the wouldn’t even be able to look at it until Monday (I had scheduled an appointment by the way). So I took my car and returned on Monday 11/11/19. They didn’t have a loaner at the time which was fine but they didn’t emergent able to even look at my. At until late Wednesday 11/13/19. They did end up getting me a loaner. When they got to look at it they did confirm it was an oil leak and ordered the needed part. I did not get my car back until 11/20/19 I believe. I will say everyone was very friendly. More
Rotate and balance tires Quick service and very friendly. Great price and they go above and beyond to make sure you are satisfied. Will definitely use for all my service needs Quick service and very friendly. Great price and they go above and beyond to make sure you are satisfied. Will definitely use for all my service needs. More
Great Service Department! I’ve been here several times and always have a great experience. The employees are always kind and quick to get everyone taken care of. I haven’t eve I’ve been here several times and always have a great experience. The employees are always kind and quick to get everyone taken care of. I haven’t ever been to a better service department! More
Exactly what I needed They were very kind and helped me with every question I had with a happy heart. They got to me on their busy schedule and got my car out of the shop w They were very kind and helped me with every question I had with a happy heart. They got to me on their busy schedule and got my car out of the shop with no issues. More
Quick & Personable Terry explains what has been done to the car and is always very friendly. He will let you know when to expect the next service. Service was a quick Terry explains what has been done to the car and is always very friendly. He will let you know when to expect the next service. Service was a quick in and out within the hour. More
Tire change All went well. Had to return the car because there were two nails in the tire and only one was repaired. Everyone was nice and helpful. All went well. Had to return the car because there were two nails in the tire and only one was repaired. Everyone was nice and helpful. More
Great customer service When I arrived I was greeted by Mr. Botello, he is very polite and very friendly the waiting area is a little small but other than that everything was When I arrived I was greeted by Mr. Botello, he is very polite and very friendly the waiting area is a little small but other than that everything was awesome. I would recommend them 100% More
Amazing service The staff are always genuine and courteous! Getting an oil change is never a chore and is actually a very pleasant experience. Thanks a bunch Frank Br The staff are always genuine and courteous! Getting an oil change is never a chore and is actually a very pleasant experience. Thanks a bunch Frank Brown! More