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Frank Brown Auto and Truck Ranch - Service Center

Lubbock, TX

4.6
2,390 Reviews

2,390 Reviews of Frank Brown Auto and Truck Ranch - Service Center

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March 21, 2019

Appreciated the quick in and out, consideration of my time too, polite and friendly. Always remind me to come In for service and recalls, on top of safety issues More

by JHJHENNINGTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
sammy perez
March 19, 2019

Amazing work Came in for an oil change, the service is always amazing, and I know my car is in good hands anytime I go into the Honda house. More

by knottlady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Silvas, Dayne O'Reilly, Dan Bryant
March 18, 2019

replace steering rack, valve cover gasket. Excellent work, issues resolved. Power steering rack was replaced along with an alignment. Front valve cover gasket replaced due to leaks. The work w More

by william.cannings
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Loveless
March 18, 2019

Emergency. The guys at Frank Brown helped me in an emergency tire situation. They patched my tire and replaced my lug nuts when I was unable to locate the key. More

by pamitch64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry
March 18, 2019

I have always had a wonderful experience with Frank Brown Terry the cashier in the service department has always gone beyond to help me! His personality keeps that place going! The body shop has also been won More

by abigail1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terry Perkins
March 18, 2019

Great all the time Frank brown always does a great job on my Yukon and my honda for many years . Everytime i come in i am never disappointed ever More

by Howard
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronnie in service
March 18, 2019

Great service center! The people you come in contact with are very helpful and friendly! Dean told me it would take 45 minutes to get oil changed and they were calling me More

by Happybuyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean and Terry
March 15, 2019

Not reviewing the work after doing. The last time they changed the air filter, one screw was not returned till I have it check by a friend due to unusual sound,now after replacing airbag More

by nathz0904
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Phillip Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Philip Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyson Hall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kienan Beasley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ricardo Alegria
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake Silvas, Dayne O'Reilly, Dan Bryant
March 15, 2019

Fast and friendly I love the guys that work in the lounge. They are always always patient and friendly, makes me look forward to bringing my car, and not minding the w More

by MsPearl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert lakin
March 15, 2019

Excellent Service Very friendly from start to finish. They took care of everything and had my car ready for me when I went to pick it up. No waits at all. More

by Boop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tony and the man working the service desk in the waiting area
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