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Frankfort Toyota

Frankfort, KY

4.9
3,631 Reviews
Frankfort Toyota is a family-owned and operated business. We take pride in our community and are honored to provide our services to TMMK(Toyota Motor Manufacturing Kentucky). Our customers appreciate the way we do business, and we know you will too! We attribute our entire repeat and referred customers to having built a reputation on providing courteous and honest service. No games. No gimmicks. No hassles. Call or take a short drive to Frankfort Toyota today!
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1001 Leestown Road

Frankfort, KY

40601

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Showing 3,631 reviews

February 01, 2019

Easiest car buying experience I have ever had. David made the whole process very easy. He had the truck ready when I arrived and went above and beyond to explain all the features it had. Thanks Dav More

by Jason130
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dana Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Burnside
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2019 -

Frankfort Toyota responded

It was our pleasure. Enjoy that truck and please let us know if you have any questions. We appreciate your business here at Frankfort Toyota.

January 31, 2019

Great people and easy process My wife and I came in to test drive a Sienna we saw online. David was extremely nice and helpful in our process to test drive and ultimately purchase More

by csschi0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Burnside
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2019 -

Frankfort Toyota responded

We hope you enjoy the Sienna for many years to come. Thank you for choosing Frankfort Toyota and we appreciate your business.

January 28, 2019

Two Thumbs Up!! Five Stars!!!!! Would Recommend! Both Gary and Dana were super chill and down to earth! It was my first time buying a car from a dealership and I am really glad we chose this one. I w More

by LadyJaydee27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dana Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Fields
Jan 29, 2019 -

Frankfort Toyota responded

Thank you for choosing us for your first dealership buying experience. We appreciate your business very much.

January 27, 2019

Great deals My daughter and I both drove an hour from home to buy from Skeet . Cares about your needs and budget. Very easy to work with. Highly recommend More

by Colton
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Skeet Tuttle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2019 -

Frankfort Toyota responded

Thank you Colton for your business and the recommendation. Please do not hesitate to let us know whenever we can be of any assistance.

January 26, 2019

Frankfort Toyota Our first experience with buying a new car at Frankfort Toyota was most positive. We had not been happy contacting dealers in Louisville. They all app More

by Bob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 28, 2019 -

Frankfort Toyota responded

Thank you for giving us the opportunity to earn your business. We are sure you will love the Camry Hybrid for years to come and please let us know should you have any questions.

January 26, 2019

Efficient I went in for the first service appointment on my 4Runner. The staff was efficient, kind and helpful. They finished the job in a timely manner. More

by Kay Qiire
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Judy Hensley
Jan 28, 2019 -

Frankfort Toyota responded

Thank you for visiting our Service Department. We appreciate your business and hope to see you again in the future.

January 24, 2019

Greg Wood I had a really good experience buying my corolla through Greg Wood. He is actually the best car salesman I have done business with. He also followed More

by Carbuyer
Recommend Dealer
Yes
Employees Worked With
Greg Woods
5.0
This rating includes all reviews, with more weight given to recent reviews.
Beth Kaiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Billy Gorth
Jan 25, 2019 -

Frankfort Toyota responded

That's wonderful to hear. We are sure you will enjoy the Corolla for years to come and thank you for your business. Greg has been with us for many years and will be happy to help should you have any questions.

January 21, 2019

Chris Stewart was great! Our son was a first tome buyer. Chris and the used car manager worked with our son to get him into a quality car in his price range. No pressure and u More

by Satisfied
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2019 -

Frankfort Toyota responded

Thank you so much for letting us be a part of his first car buying experience. We appreciate your business through the years and look forward to seeing you again in the future.

January 20, 2019

Just not right They finally responded to the feedback I left on there Facebook page. Their response was crazy. I don’t understand how you give a customer a paper s More

by Wright, T 01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brooke and Hugh
Jan 21, 2019 -

Frankfort Toyota responded

Mr. Wright, per our response that we left a month ago on our facebook page. Frankfort Toyota takes our reviews to heart. They let us know if we are exceeding or falling short of expectations. As such, we sincerely apologize for your disappointment during your visit. For frame inspections, we do not perform an MPI as we are only checking for the condition of your vehicle’s frame. However, MPI is a required field within our software and as such, the field must be checked in order to close-out the repair order. Our processes have been reviewed and modified for inspections, particularly those involving frame campaigns, so that they are clearer and will eliminate any misunderstandings or miscommunication in the future. We appreciate you coming to our dealership and thank you for your feedback regarding this issue.

January 20, 2019

Rav4 10,000 mile check we're old and set in our ways we expect that things will be where we leave them when we arrived we were instructed to leave the key in the vehicle More

by cathycreed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica & Brandon
Jan 21, 2019 -

Frankfort Toyota responded

Thank you for your business and feed back Cathy. We apologize for the dissatisfaction during your service visit and will use your experience here as a training tool during our weekly meeting.

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