Fred Anderson Cadillac - Service Center

I made 4 separate calls to the dealership in the 2 days following leaving my car. Nobody in the service department ever answered the phone when I called and none of my 4 messages ever resulted in a return following leaving my car. Nobody in the service department ever answered the phone when I called and none of my 4 messages ever resulted in a return call. Leaving my car, I made it clear that I was leaving town in 2 days and needed to drive my car. As I couldn’t get any type status report on my car at that time, I had to leave town using my fiancés car leaving her without one for 3 days. Five days following leaving my car for service, I again called the dealership and was eventually transferred to the service department although I was speaking to someone who wasn’t my service coordinator, had no idea who I was, and knew nothing about my car. After waiting on hold again, I was informed that my car was ready to be picked up although nobody seemed to know when it was finished or if/when I would have been called and informed. On a more positive note, they did fix the problem while the car was there. More

Not happy with the way the service department kept us informed about our part that was ordered for our car. informed about our part that was ordered for our car. More

My car was damaged by the service department. This was after I had a discussion with the service advisor about that my Saturn Sky needed this special care when lifted. I place multiple warning This was after I had a discussion with the service advisor about that my Saturn Sky needed this special care when lifted. I place multiple warning signs in the car. It was like they did it on purpose. Both front fenders were damaged. I did not get my price match on my tires as discussed with the advisor, although they said they would after my car gets repaired. I also asked for one of the original tires that came off. They were trying to give me the wrong one. Of course my tires were no where to be found when I called them out on this. I am so disappointed, frustrated and mad at the fact they could not treat me or my car with care and respect the was expected. More

$606. 00 for a censor after just paying you 800.00 to fix the motor. Work was done. Judge my feelings fir your self. 80,000 miles on a 52,0”0 truck. Never 00 for a censor after just paying you 800.00 to fix the motor. Work was done. Judge my feelings fir your self. 80,000 miles on a 52,0”0 truck. Never if the road, never pulled anything, well serviced in time. Driven by an 80 year old. Replaced both shock at 50,000 miles I own a Toyota, Tundra. Over 160,00” miles . No repairs other oil , Tires More

Excellent service, Cedric had everything prepared for faster service got out quickly than ever before faster service got out quickly than ever before More

The techs do exceptional work, and I find what one is told is credible. I don't like minimum word forced comments. told is credible. I don't like minimum word forced comments. More

Excellent service and great team. They always get us in and out quick. Would definitely recommend They always get us in and out quick. Would definitely recommend More

The dealership so far so good, the service technician Easton Howard was very accommodating Satisfied. Easton Howard was very accommodating Satisfied. More

The service was quick and efficient. Easton was helpful and thorough. All staff was friendly. Easton was helpful and thorough. All staff was friendly. More

Fred Anderson has some work to do to gain my trust. We had issues with parts during the changeover from Bradshaw. I like the personnel but GM and new owners need to get their act together. We had issues with parts during the changeover from Bradshaw. I like the personnel but GM and new owners need to get their act together. More