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Fred Anderson Cadillac - Service Center

Greer, SC

4.1
2,832 Reviews

2,832 Reviews of Fred Anderson Cadillac - Service Center

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February 25, 2023

Nice job on my car. People very friendly. If the need arises I would go to them again. More

by terryff2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Bailey
Feb 26, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

terryff2002, thank you for this fantastic review! Drive safely and take care!

February 25, 2023

Treated awful by service consultant Adam McCraken. Will not use service department in Greer agian. More

by handkaren59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Bentley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam McCracken
Feb 26, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Good morning Mrs. Hand. I was my understanding after the first review you posted last week that our Service Manager David reached out to you. It appears though we still have some things to discuss. We value every customer that comes through our doors and try to give five star service to each of them. I would love the chance to discuss this more with you if you have a chance to call me this week. My direct number is 864-879-7111 ext 1301. I hope to hear from you soon. Zack Moran

February 25, 2023

Made an appointment that was quote 3 hrs that toke the entire day with no update More

by Wbrownrvtg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure. Bald guy with gauges
Feb 26, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Good morning. I am sorry that we did not meet the time we told you. I would like to speak more about this with you when you have a moment, so I can figure out on my side where we could do a better job. Our goal is 5 star service with every customer and we clearly let you down. I hope to hear from you next week, when you have a moment. My direct number is 864-879-7111 ext 1301 Zack Moran

Feb 26, 2023 -

Wbrownrvtg responded

Sure! Thanks for the response!

February 25, 2023

I made 4 separate calls to the dealership in the 2 days following leaving my car. Nobody in the service department ever answered the phone when I called and none of my 4 messages ever resulted in a return More

by radmdinsc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Clayton Suggs
Feb 26, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Good morning. I am sorry to hear the lack of communication we had with you on the visit to our dealership. We strive for five star service with every customer and we clearly let you down. I would like to speak more with you about this when you have a moment this week. My direct number is 864-879-7111 ext 1301 Zack Moran

February 24, 2023

Not happy with the way the service department kept us informed about our part that was ordered for our car. More

by DORFMAN7250
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Howard Bush
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Good morning I am sorry to hear that the communication was not at the level it should of been during your visit. I would like to speak more with you about this when you have time. Our goal is five star service with every customer and we clearly did not provide that. My direct number is 864-879-7111 ext 1301 Zack Moran

Feb 24, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Good morning I am sorry to hear that the communication was not at the level it should of been during your visit. I would like to speak more with you about this when you have time. Our goal is five star service with every customer and we clearly did not provide that. My direct number is 864-879-7111 ext 1301 Zack Moran

February 24, 2023

My car was damaged by the service department. This was after I had a discussion with the service advisor about that my Saturn Sky needed this special care when lifted. I place multiple warning More

by thurber.paula
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alan McCracken
Feb 24, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Good afternoon. I am sorry to hear that the car was damaged. I do believe we have set up a time to have it repaired and Adam will be calling you today with that time. I will go back and check for the tire you requested and see if it is still on site or has been picked up. My direct number is 864-879-7111 ext 1301 Zack Moran

February 23, 2023

$606. 00 for a censor after just paying you 800.00 to fix the motor. Work was done. Judge my feelings fir your self. 80,000 miles on a 52,0”0 truck. Never More

by BKINLAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris always great, Out dealt with David successfully
Feb 23, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

BKINLAW, thank you for your feedback. Please do not hesitate to reach out to us directly with any questions or concerns. Until next time we meet, take care!

February 23, 2023

Excellent service, Cedric had everything prepared for faster service got out quickly than ever before More

by Ana
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Donald
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cedric Ferguson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 24, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Ana, thank you for this awesome review of Cedric! Drive safely and take care!

February 22, 2023

The techs do exceptional work, and I find what one is told is credible. I don't like minimum word forced comments. More

by jdwrightsc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Rocklein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cynthia Bailey
Feb 24, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

jdwrightsc, thank you for the five stars! It was a pleasure!

February 22, 2023

Excellent service and great team. They always get us in and out quick. Would definitely recommend More

by LEEBRIGHT77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ed Donald
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Mosley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zack Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Gray
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

LEEBRIGHT77, thank you for this awesome review! We hope to see you again soon!

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