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Fred Anderson Cadillac - Service Center

Greer, SC

4.1
2,832 Reviews

2,832 Reviews of Fred Anderson Cadillac - Service Center

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March 24, 2023

Very friendly and easy to deal with helpful kind and Courteous answered all my questions More

by jbowers12.jb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Brousseau
Report | Print
Mar 26, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Jbowers12.jb, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Fred Anderson Cadillac. We sincerely thank you for the positive review and look forward to seeing you again soon!

March 23, 2023

Enjoy talking my car's there they treat you with respect get excellent excellent work and do excellent work and I love taking my car then try to treat you right you know all Mr Jones he's good also he speak More

by jj338946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Rocklein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Kitchens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Easton Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Hi Jj338946! We're so happy the team here at Fred Anderson Cadillac was able to help you out! Until the next time we meet, take care!

March 23, 2023

Always willing to go the extra mile to ensure a fast, efficient hassle free service. More

by steven_doughty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zack Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clayton Suggs
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Mar 26, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Steven_doughty, we're happy to hear you had such a positive experience with our team here at Fred Anderson Cadillac! Your recommendation means so much to us, and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

March 23, 2023

I bought a buick encore gx and since I bought it the time spent in the workshop is more than on the street driving it More

by Juan Alcantara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack Moran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Gray
1.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Bush
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Rocklein
1.0
This rating includes all reviews, with more weight given to recent reviews.
Terry Kitchens
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Pickett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Easton Howard
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Payne
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cynthia Bailey, Clayton Suggs
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Mar 23, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Thank you for the recent feedback Mr. Alcantara. I am sorry to hear that your suv had to come back to the shop. It is my understanding that Clay is your service advisor and he put you in one of our cars to drive while we try to get the concern taken care of for you. Please reach out to me if I can help with anything. I do not believe we have ever spoke, but my direct number is 864-879-7111 ext 1301 Zack Moran

March 23, 2023

I scheduled my 7500 service 3 weeks in advance. It took 2 hours+. No recall or warranty work on Saturday, so someone was supposed to call. Nobody did call. I called Tuesday. I was told I would ha More

by Paulbarriage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ashley
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Mar 23, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Good afternoon. Thank you for the recent feedback. I am sorry to hear you had less than a five star visit. I will be reaching out to you today about this, and I hope we can discuss what went wrong and where we can improve. My direct number is 864-8797111 ext 1309 David Rocklein

Mar 23, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Good afternoon. Thank you for the recent feedback. I am sorry to hear you had less than a five star visit. I will be reaching out to you today about this, and I hope we can discuss what went wrong and where we can improve. My direct number is 864-8797111 ext 1309 David Rocklein

Mar 23, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Mr. Barriage, Thank you for speaking with me earlier. I look forward to getting your vehicle in here soon and addressing the issue. I am scheduling an appointment now and we will see you soon. Thanks David Rocklein

Mar 23, 2023 -

Paulbarriage responded

How is assuming an appointment time talking to the rental guy and calling me back?

Mar 24, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Spoke with Mr. Barriage and let him know that we have an appointment set up April 5th and a vehicle reserved for him that day so we can take care of his issues.

March 23, 2023

We have been with this dealership for many years The people have always been helpful More

by Illini
Recommend Dealer
Yes
Employees Worked With
We have worked with Terry Kitchens most of the time and he has always been very helpful
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Mar 26, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Illini, we are so happy to read such a great review about Fred Anderson Cadillac! We hope you have a great day!

March 22, 2023

Just great service from the team and always took care of my vehicle.and good customer service More

by CALVINHEMPHILL842
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cynthia Bailey
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Mar 23, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Hi, Calvinhemphill842! We're so glad our team at Fred Anderson Cadillac was able to assist you! We greatly appreciate the positive comments and hope to serve you again soon. Take care!

March 22, 2023

Customer service could have been a lot better, unable to perform all required services and no other options were given More

by JRODRIQUEZW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Zack Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Gray
2.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Bush
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cynthia Bailey
Report | Print
Mar 22, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Good afternoon. Thank you for the recent feedback. I am sorry to hear you did not have a good customer service visit at our dealership. I would like to speak with you more about this when you have a moment. My direct number is 864-879-7111 ext 1309 David Rocklein

March 22, 2023

Service department has very helpful and had my car ready in a timely manner thanks More

by williamsg0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam
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Mar 26, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Williamsg0, thank you for your kind words and this wonderful review of Fred Anderson Cadillac! We sincerely thank you for the positive review and look forward to seeing you again soon!

March 22, 2023

Easton was great. Always like dealing with him. Never have problems when working with him. More

by Halraw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Wilkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Easton Howard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2023 -

Fred Anderson Chevrolet Buick GMC Cadillac responded

Halraw, we're happy to hear you had such a positive experience with our team here at Fred Anderson Cadillac! We sincerely thank you for the positive review and look forward to seeing you again soon!

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