Fred Anderson Toyota

Review for Andre R. I had purchased my 2017 4Runner at FAToy back in March through Andre. Everything went so smoothly then when i decided to move up to a Tundra 5.7L to h I had purchased my 2017 4Runner at FAToy back in March through Andre. Everything went so smoothly then when i decided to move up to a Tundra 5.7L to haul a trailer itvwas an easy decision to contact Andre. As before the process to choose a Tundra, get a fair trade-in value for the 4Runner and completevthe purchase was easy. Andre is very helpful, patient and professional. More

Excellent buying experience Buying my new 4Runner from Fred Anderson Toyota was the best car buying experience I have had. I bought on Black Friday, when the dealership was very Buying my new 4Runner from Fred Anderson Toyota was the best car buying experience I have had. I bought on Black Friday, when the dealership was very busy but everyone there made sure I was taken care of as quickly as possible. Devin Scarborough did a great job and did not try to be pushy or put pressure on me. He got me a great deal and a free laptop! Even let me come back the next week and clean out my trade in so I could take the new truck on a road trip that weekend! Great customer service and highly recommended. More

Purchasing my new '18 Camry Jim was excellent! His professionalism and knowledge are top notch. He made my entire experience comfortable as he took the time to ensure I was con Jim was excellent! His professionalism and knowledge are top notch. He made my entire experience comfortable as he took the time to ensure I was confident with each decision. He worked with me to get a more than fair price for my Camry. Thanks from a happy customer! More

Great Car Buying Experience I have always dreaded shopping for a new car, but my experience with Jim Amerson and Mike Hardy changed my perspective! They were both very profession I have always dreaded shopping for a new car, but my experience with Jim Amerson and Mike Hardy changed my perspective! They were both very professional, personable, and knowledgeable. Jim was extremely thorough in explaining every detail about the 2018 Camry that I purchased, and he was very patient in responding to my numerous questions. He was the perfect salesman for me! Mike helped me get the best possible interest rate and was extremely knowledgeable. He didn't try to pressure me into purchasing additional coverage that I did not need, but he offered options tailored to my needs. This was the best car buying experience I've ever had! More

Great Experience Jody was very involved in making my experience a success. He did everything possible to get me into my new 4runner. I am very pleased with the custome Jody was very involved in making my experience a success. He did everything possible to get me into my new 4runner. I am very pleased with the customer service I received. More

Took a week for replacement of side view mirror Service: While they did give me a loaner and when the car was ready very apologetic, the customer communication for the first few days was bad. No cal Service: While they did give me a loaner and when the car was ready very apologetic, the customer communication for the first few days was bad. No call backs the first time I called for a status from the gentleman working my repair on Friday at 11 am. Called again at 4 pm And only got his VM. Called again on Monday only to learn.the paint job was not to their standards so a few more days. Why did I have to call after nearly a week to find out the status? Especially after leaving 2 voicemails on Friday with no response? This repair was for a used vehicle purchase and in the end they had it more than I did for the first couple of weeks of ownership which was pretty annoying. When I did pick it up the service performed was top notch very curteous. I understand things can happen but the rep handling my work order should have been more proactive in his communication. Sale: Hermes was great and very accommodating. The only complaint was with the shady financing and the tactics they use before going into the fiancé person. The sales rep hands you a paper, its a chart showing on the top your down payment, $1000, 3k or 5k. You then choose your loan term on the left side, 48, 60 or 66. You then draw a connecting line for example $3 down and 60 months. This connects to a monthly payment range I think it was $385. You then go into the finance department, he crunches the numbers does your credit check etc, comes back with your payment, will you looky there, $380. Mind you he has yet to disclose my loan rate or credit score but wants me to sign!! All the time he must have asked me 10 times for the $3500 extended warranty and very pushy on it! This whole thing was very shady sales tactics. Fortunately I was not born yesterday and know I have excellent credit and researched used car loans. I then said really what’s the interest rate and it was almost 4%. I then explained I should be closer to 3% with an excellent score and I would happily go to another bank and return tomoorrow with a check. Oh Wells Fargo owes us a few favors he walks out of the office and comes back a minute later probably talks to supervisor and gives me a 3% rate. xxx!! Shady does not do this justice. All being said I really like my sales guy Hermes and when o questioned this stupid form tactic I know he’s just doing his job. I am sure this works on a lot of people but I am worked hard in my credit score and with that I will only accept the beat rates as one would expect, don’t try to screw me over! Now after the shady finance guy and bad service communication and delays, I really do love the car and hope as I used their friends and family extended warranty over the coming years the service only improves. I really hope someone from Anderson reads this, and eliminate the shady finance form and works with customer service reps to improve their communication. Finally I wish I could choose who the finance guy was he was a real winner! More

Buying a car can be fun! I made a great deal on a Prius 4 and had more fun than ever in my decades of car buying. Rodney Williams was easy to work with, and the laughter we sh I made a great deal on a Prius 4 and had more fun than ever in my decades of car buying. Rodney Williams was easy to work with, and the laughter we shared through out the purchase just made a terrific day. I imagine I won’t be buying another vehicle, but if I did, I’d head to Fred Anderson Toyota and ask dirrectly for Rodney! More