Fred Anderson Toyota

Excellent experience Riz was so patient and gave us our space to shop around. Not pushy at all! He made the whole experience run smoothly. Highly recommend. Riz was so patient and gave us our space to shop around. Not pushy at all! He made the whole experience run smoothly. Highly recommend. More

No Follow up, Poor Customer Service I started off dealing with a Mike. I was referred to him after my brother bought a new 4 Runner from him. After test driving a vehicle with him the f I started off dealing with a Mike. I was referred to him after my brother bought a new 4 Runner from him. After test driving a vehicle with him the following day, I was notified that he no longer works for the company. I Was assigned a new salesman, Al. I spoke to him once and he was to call me back that same day to let me know if the car was still available on that Friday. I didn't get a returned call and I left a voicemail Saturday and Sunday. I received a call Monday not knowing I called and left two voicemail's. This happened on other occasions as well where Al promised I'd have a call back same day and I did not until the following business day. Was promised a dent in door to be fixed, weather stripping to be repaired with the purchase of the vehicle. Dent was to be done by Fred Anderson and the stripping was to be arranged by Al to be taken to the Ford Dealership. After purchasing, Al asked me to call Ford because I would get an appointment quicker. I have called Al to get the Door dent fixed and still have no response. Now I am on my own dealing with Ford to get these problems resolved. I should have seen all these red flags from the start with poor customer service, no responses, and lack of knowledge. I have a bad taste about this dealership as a whole and I don't feel as if I was treated fair and still hope to be contacted to have this resolved. 2013 Ford Explorer Sport More

great service and communication Andre Robinson was my sales rep and he was communicative and prompt on all my inquiries. I showed up without an appointment and he drove back to meet Andre Robinson was my sales rep and he was communicative and prompt on all my inquiries. I showed up without an appointment and he drove back to meet me at the dealership. Great service all around. More

Got Exactly the Prius We Wanted at a Great Price We worked with Jody Fleming and got exactly the Prius we wanted and they met the best price we got on other cars that did not have the colors and feat We worked with Jody Fleming and got exactly the Prius we wanted and they met the best price we got on other cars that did not have the colors and features we wanted. Only wish we lived closer. More

Third vehicle from this dealership I like to buy here because I like Toyota vehicles and I don't have to play the back and forth to the sales manager's desk game. I tell them what I wil I like to buy here because I like Toyota vehicles and I don't have to play the back and forth to the sales manager's desk game. I tell them what I will do and they take it or leave it. Three out of three times now they took it! More

Bad experience.. I went in Fred Anderson Toyota to get some information about Toyota Rav4 and got in touch with Carlos [referred by my friend who recently purchased us I went in Fred Anderson Toyota to get some information about Toyota Rav4 and got in touch with Carlos [referred by my friend who recently purchased used car]. Carlos managed to give good deal and offered good trade-in price for my old car, So I finalized and booked the vehicle pending loan approval with bank. But on the day of vehicle delivery, due to miss-communication between Carlos and sales team I did not get the vehicle [to which the sales representative said ok to come and pickup the vehicle earlier in day]. I was ok with late delivery on next day , JR Hayes gave me a loaner car to drive by till Rav4 is delivered. He even offered to drop by my vehicle next day and collect loaner car. But I had really bad experience with Business manager ‘Rashanda’ who signed the sales contract and other documents. On the sales contract she mentioned the “MFG REBATE” of remaining balance apart from loan amount. I was happy to see that for a mistake made from service end they tried to provide some form of added bonus. But my happiness did not last long, within 4 days of my purchase Rashanda called me to say it is a typo-mistake and we cannot provide you that [“MFG REBATE” ] discount. How can you sign the sales contract and take 4 days to realize you made typo-mistake? Totally disappointed and felt cheated…. More

Recommend Fred Anderson and John LaFabregue I recently bought Toyota Camry at Fred Anderson. Like others, I did my homework before go to the dealership and didn't always have a satisfactory expe I recently bought Toyota Camry at Fred Anderson. Like others, I did my homework before go to the dealership and didn't always have a satisfactory experience with sales representative with other Toyota dealership. But, John LaFabregue who helped me through the process has been persistent, patient, and honest with me. I thank his direct approach and will refer him to those in the market. More

Painless I recently purchased a Toyota Highlander from Fred Anderson. Our Sales Representative, Andre Robinson, was a pleasure to work with. He was professiona I recently purchased a Toyota Highlander from Fred Anderson. Our Sales Representative, Andre Robinson, was a pleasure to work with. He was professional, knowledgeable, and most of all respectful of our time. More

Purchased a 2016 Corolla LE We have purchased nine vehicles from Fred Anderson, with seven of those from Carl Anderson. He has been wonderful to work with throughout the years. We have purchased nine vehicles from Fred Anderson, with seven of those from Carl Anderson. He has been wonderful to work with throughout the years. He is very honest and upfront about all of the options out there. We will continue to work with Carl for all of our vehicle needs in the future. More

Great Car Buying Experience I purchased my 2015 Toyota Highlander from Fred Anderson in September. Punit Chhabra was my sales associate and was absolutely the best. He had to s I purchased my 2015 Toyota Highlander from Fred Anderson in September. Punit Chhabra was my sales associate and was absolutely the best. He had to search for the XLE model and color I wanted, and personally handled installation of the dealer options we chose. He also coordinated holding the car while we went on vacation. For a variety of reasons, we ended up buying from Fred Anderson while passing through Raleigh, despite the fact that we live 180 miles away in Charlotte! They were that good (much better than our local dealers)....and insured that everything was perfect and ready for us the day we picked it up. I'll make that 360 mile round trip again to purchase my next Toyota from this dealer and this salesman. Thanks! More