Fred Anderson Toyota

The delivery date of our Tacoma truck purchase kept being postponed (4 times). The first time, we took a day off to plan for a pick it and found out the day before it's not there yet. After that, each time postponed (4 times). The first time, we took a day off to plan for a pick it and found out the day before it's not there yet. After that, each time they told us about delivery date, we had to call a day before and again the truck is not there yet. For that reason, my husband gave them a bad survey. After nearly 5 months, the truck finally came and on the day we came to pick it up, the sales manager told us that he doesn't want to sell us the truck because we gave them a bad survey. I asked about our $1000 deposit, he said it will be issued the following Monday; we waited for 2 weeks so we called to follow up with the refund of our deposit but no replies up until I called the customer relation dept and they confirmed I will be receiving a "check" by mail; after 3 weeks, it finally came in the form of credit back on my credit card. I really think the sales manager held our deposit because of the bad survey. It only shows me he's a coward. What's a purpose of a customer survey? You would think it is for improvement right! Don't trust what they're saying "We love to hear what our customers are saying" while they can't even take a bad survey - not to mention the manager raised $500 on the contracted price agreement and we went with it because we needed the vehicle. The sales manager is a coward. Fred Anderson is a waste of our time. More

Excellent customer service! I got exactly what I needed and they were very willing to work with me! I got exactly what I needed and they were very willing to work with me! More

Carl is in a class by himself. This transaction was completed without a visit to the dealership and, except for a couple of phone calls, entirely by email. Carl was extremely res This transaction was completed without a visit to the dealership and, except for a couple of phone calls, entirely by email. Carl was extremely responsive to all our questions and got us the vehicle we were looking for with no unwanted options added either by the distributorship or dealership. All at a price no other dealer could even come close to matching. I've dealt with Carl twice before and based on my previous experiences know that I can trust him completely - the otd price he quoted in the email was exactly what we paid when we showed up, which is one reason he's such a pleasure to deal with. More

We looked for 6 plus months for the car our daughter wanted. Jody Fleming at Fred Anderson Toyota secured the exact car we wanted. The car buying experience here was first rate. From the sales people, J wanted. Jody Fleming at Fred Anderson Toyota secured the exact car we wanted. The car buying experience here was first rate. From the sales people, Jody and Carlos, to the financing guy (Toby) our experience was optimal. This is our first Toyota purchase and hopefully will not be our last. More

The entire experience was a great pleasure. Tim Williams made everything so simple. He found what I asked for in good time and reinforced why I have been a Fred Anderson customer since 1990. Tim Williams made everything so simple. He found what I asked for in good time and reinforced why I have been a Fred Anderson customer since 1990. More

Karriem did his absolute best to get us a great deal on a brand new vehicle. As a first time buyer, I was more than happy with the service at this dealership. brand new vehicle. As a first time buyer, I was more than happy with the service at this dealership. More

Great service by Carl Anderson and others in delivering a new car! Carl even picked me up at the airport! new car! Carl even picked me up at the airport! More

It’s been many years since purchasing a car and I did not feel pushed by the Fred Anderson Team of Raleigh. Because my car comes with extra parts, I am thankful to the team for going the extra mile to ensure feel pushed by the Fred Anderson Team of Raleigh. Because my car comes with extra parts, I am thankful to the team for going the extra mile to ensure I will receive everything I need to use my awesome new ride to its fullest capacity. I would recommend Devin Gunther and team to my family and friends. Awesome staff and they act like family. Such a positive and fun environment. More

I had a great buying experience there. Carl Anderson was great to work with, very personable and helpful in making sure I got the vehicle I needed. Financing was rather painless and pr Carl Anderson was great to work with, very personable and helpful in making sure I got the vehicle I needed. Financing was rather painless and pretty quick. It can be filled with some pressure tactics, but not bad at all here.They just want to help you get your car. More

She is very good person. I think it is the best sales person. I’m going to give him five stars she is very gentleman. I think it is the best sales person. I’m going to give him five stars she is very gentleman. More