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Fred Martin Nissan

Akron, OH

4.8
2,603 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 500 new & used vehicles! Open Monday thru Saturday! We are a proud multi-year recipient of the Nissan Award of Excellence! Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We Service All Makes & Models! Used Vehicles & Certified Pre-Owned Nissans with payment plans and competitive financing rates for everyone! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3388 S Arlington Rd

Akron, OH

44312

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Showing 2,603 reviews

January 28, 2021

Salesman didn’t respond after purchase. Also they put the incorrect oil in my car, seems outrageous for a verified dealer to use the wrong fluid in a sports car. :( More

by BIRDARCHITECT26
Recommend Dealer
No
Employees Worked With
Brandon Murgatroyd, Ron Pelger
Feb 01, 2021 -

Fred Martin Nissan responded

Hi we are sorry to hear you had a negative experience. We have forwarded your review to management to look into the situation, but we are having difficulty pulling up details of your visit. If you could please give our service manager Denise Law at (330) 734-3913 a call or email us a fmcares@fmcars.com with details of your visit and name on file. Our team would be happy to look into the situation for you. Thank you.

January 28, 2021

Had some issues with the new car buying process and Fred Martin sorted it out. Josh M had my back through the whole thing and went above and beyond to get it worked out for me More

by AMYCONLEY422
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Morosko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Klotz
Feb 01, 2021 -

Fred Martin Nissan responded

We are happy we were able to assist you in your new car buying experience! Thank you for choosing Fred Martin Nissan and your review!

January 28, 2021

Came in for oil change and to address rubbing sliding track on side door. I was also alerted to wheel misalignment so I had that fixed as well. Everyone in Service Dept was very nice and professional-a More

by biglouselectric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Fred Martin Nissan responded

Thank you for the kind words and your review!

January 28, 2021

Your sales associate Ben Easterling was amazing to deal with. He went above and beyond the normal sales associate to make sure I got all the info I needed on the van I purchased. Promote him. More

by Chuck Fernandez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Murgatroyd, John Klotz
Feb 01, 2021 -

Fred Martin Nissan responded

We are happy to hear you had a great experience with our team member! Thank you for your review!

January 27, 2021

Dealership was great for my first service appointment. Everybody was friendly and efficient. I would say the only disappointment was the car wash included. Having a Murano the rear tailgate door was mis More

by CIA61RS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law, Nate Anderson
Jan 28, 2021 -

Fred Martin Nissan responded

Thank you for your review and stopping by Fred Martin Nissan!

January 27, 2021

Awesome, friendly no pressure Ben Easterly is knowledgeable, efficient and great to work with. This is our 2 lease from Ben is awesome Happy customets More

by WYATTMJT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Murgatroyd, John Klotz
Jan 28, 2021 -

Fred Martin Nissan responded

Thank you for your review and your continued business!

January 27, 2021

I’m disappointed that a technician could not hear an obvious shudder coming from the car even though they drove it several times. I then paid for a part I really didn’t need and the car still has the pr More

by RWH828
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nate Anderson
Jan 28, 2021 -

Fred Martin Nissan responded

Hi, we are sorry to hear you had a negative experience. Our team would be happy to look more into your situation. Please give us a call at (330) 734-3913 and ask to speak with our service manager Denise Law or email fmcares@fmcars.com with details of your visit and name on file. Thank you.

January 27, 2021

Really great service all around. Great will be returning in the future! Denise was great talked me through everything I needed info on and was super helpful and understanding. More

by LIAM_SHAFFER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Law
Jan 28, 2021 -

Fred Martin Nissan responded

We are happy to hear you had a great experience! Thank you for the 5-Star Review! If you have any further questions, please don't hesitate to reach out!

January 26, 2021

Employees were very professional! They conducted the service work in a timely fashion and cost effective. They covered the paperwork and made sure my vehicle was clean when completed More

by SSGBALLINGER3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law, Nate Anderson
Jan 28, 2021 -

Fred Martin Nissan responded

We are happy to hear you had a great experience. Thank you for the 5-Star Review and your business! If you have any further questions, please give us a call. We're always happy to help!

January 25, 2021

Great service. Was in and out quickly. Good pricing. Very satisfied with everything that day. It was very nice I got a free car wash too More

by psh912
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Denise Law
Jan 28, 2021 -

Fred Martin Nissan responded

We are happy to have been of service! Thank you for the 5-Star Review!

Jan 28, 2021 -

Fred Martin Nissan responded

We're glad to hear that everything was completed quickly and to your satisfaction. We're always happy to help if you ever need anything else. Have a nice day!

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