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Fred Martin Nissan

Akron, OH

4.8
2,603 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 500 new & used vehicles! Open Monday thru Saturday! We are a proud multi-year recipient of the Nissan Award of Excellence! Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We Service All Makes & Models! Used Vehicles & Certified Pre-Owned Nissans with payment plans and competitive financing rates for everyone! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3388 S Arlington Rd

Akron, OH

44312

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Showing 2,603 reviews

January 02, 2020

Service The service was great & Troy was great to work with. I have never had a negative experience at this dealership & plan to keep going there. More

by EGLASER626
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Dittemore
Jan 06, 2020 -

Fred Martin Nissan responded

We're glad Troy provided an amazing service visit. Thanks for leaving us this awesome review! We appreciate your business and we look forward to serving you again.

January 02, 2020

Great experience as always I have been using FM for years for my Nissan leases. We chose to purchase a used vehicle from the Superstore from Holly because she has always made th More

by jegoos07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2020 -

Fred Martin Nissan responded

We appreciate you for considering Fred Martin Nissan when you're ever in the market for a new vehicle. We're thrilled that Holly always provides a seamless experience and we hope you're enjoying the vehicle! Let us know if we can help with anything else.

January 01, 2020

It was an absolutely wonderful experience!! Ben & all of the staff at Fred Martin Nissan are wonderful & very helpful. I love my Nissan Pathfinder & I love how I'M treated anytime & every time I More

by mtcchild
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 03, 2020 -

Fred Martin Nissan responded

Thanks for choosing Fred Martin Nissan! We're thrilled that our team provided such a pleasant vehicle service visit! We appreciate your customer loyalty and look forward to giving you another 5-star experience when you visit us again.

December 30, 2019

Rod is a good guy! Rod in sales is a good guy and made our buying experience a pleasant one. I have not used this dealer for service so I can't comment on that. More

by lvolkov
Recommend Dealer
Yes
Employees Worked With
Rod Nichols
Jan 02, 2020 -

Fred Martin Nissan responded

Thank you for choosing to shop with us! We appreciate your business and let us know if we can assist you with anything else.

December 30, 2019

enjoyable car buying experience I leased my 2017 Nissan Rogue Sport from Ben & he made the whole process so pleasant. It was super quick & straight to the point & he got me an incred More

by 16dgray
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2020 -

Fred Martin Nissan responded

Thank you for sharing your experience! We're thrilled Ben provided you with an outstanding experience during your visit. We hope you're enjoying your new car and let us know if we can assist you with anything else.

December 30, 2019

I won't take my vehicles anywhere else! I have taken my vehicles to Fred Martin Nissan for over 10 years and I will continue to take my vehicles there for another 10 + years. I trust & recom More

by NANCY.MUNDY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 02, 2020 -

Fred Martin Nissan responded

Nancy, Thank you for choosing Fred Martin Nissan! We appreciate your loyalty for the past 10+ years. We look forward to assisting you for the years to come and let us know if we can help you with anything in the meantime.

December 28, 2019

Top notch Service advisor did a great job They took great care of my Nissan Rogue and had cookies waiting in the customer lounge. Got me in and out quickly. My service advisor Rich was profess More

by JLACK7600
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2019 -

Fred Martin Nissan responded

Thank you for choosing Fred Martin Nissan to service your vehicle! We're glad that our staff provided you with a great experience.

December 27, 2019

Oil change An overall great dealership , fast in and out service. I was only there twenty minutes yes, and received a free car wash. My car was up to date and be More

by TIGGER64LEO63
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jimmy Boone, Troy Dittemore
Dec 30, 2019 -

Fred Martin Nissan responded

Thank you for choosing Fred Martin Nissan to service your vehicle!

December 25, 2019

A week to remember hope nothing happens for a long time I cant afford to much more but we got it resolved without a major cost thank god all I need is a couple more year More

by mojo2462u
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 26, 2019 -

Fred Martin Nissan responded

Thank you for choosing Fred Martin Nissan to service your car! We're happy that you have had a great experience with your Nissan Juke.

December 25, 2019

Everytime I take my car in I leave with something else broke The title says it all.. Everytime I bring it in for service I leave with something missing or broken. They always over sell me. They gave me a rental More

by ELAINEPARROT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Denise Law, Troy Dittemore
Dec 26, 2019 -

Fred Martin Nissan responded

Elaine- We understand your last experience was not up to your expectations, but we stand by the fact our recent software update had nothing to do with your wiper blades not working. You have stated they are now working again. We performed a recall on your vehicle that was expected to take 15 minutes, and you elected to take a loaner. We only had one new Sentra available, as we typically do not need to provide a loaner for this quick update. All our service recommendations are based on your Owner's Manual and are not up to our discretion, they are also up to you to do them or not. Nevertheless, you were sent an apology letter and a free oil change in an effort to show you we will work to keep a good relationship with you. We are sorry if you felt that was not enough, but we did our best. Thank you for for your comments.

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