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Fred Martin Nissan

Akron, OH

4.8
2,613 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 500 new & used vehicles! Open Monday thru Saturday! We are a proud multi-year recipient of the Nissan Award of Excellence! Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We Service All Makes & Models! Used Vehicles & Certified Pre-Owned Nissans with payment plans and competitive financing rates for everyone! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3388 S Arlington Rd

Akron, OH

44312

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Showing 2,613 reviews

December 19, 2019

Review I waited an hour to get my battery checked (under warranty) because I was told that during a software recall the battery was showing weak, on a two ye More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Troy Dittemore
Dec 20, 2019 -

Fred Martin Nissan responded

Mike, we are sorry your wait was longer than it typically should be. On your routine visit the battery failed our simple battery test. In order to replace it under warranty, we had to hook it up to a different machine to do a warranty qualifier test and recharge. This is a requirement of Nissan USA. You did not have time during the first visit to perform the second test, and came back later. When you came back for the diagnostic test, after 15 minutes you needed your vehicle back. We had to take it off the tester and were unable to complete the process. We cannot warranty the battery without the print out with the failed code. We will be happy to finish performing this test at your earliest convenience. Please contact Denise Law or a Service Advisor to schedule this. Thank you.

December 19, 2019

Oil change We gave a excellent rating because it was easy to make an appointment and the oil change and tire rotation was done in a timely manner More

by Z423EAGLE
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Dittemore
Dec 20, 2019 -

Fred Martin Nissan responded

We appreciate the excellent rating and review! Thanks for choosing Fred Martin Nissan to complete your vehicle service. We look forward to assisting you again.

December 19, 2019

Car repairs I have given Fred Martin Nissan 5 stars because all the people working here are great. The customer service is excellent. I would love to purchase my More

by TWyLAW30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2019 -

Fred Martin Nissan responded

Thanks for traveling to Fred Martin Nissan to make sure your vehicle gets the TLC it needs! We look forward to helping you when you're ready to purchase your next vehicle.

December 18, 2019

Fast and easy! Great customer service and sales. Everything went smooth and drove out with a new car in less than 2 hours! Awesome experience. Definitely recommend t More

by ddanner85
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rod Nichols
Dec 19, 2019 -

Fred Martin Nissan responded

Thanks for choosing Fred Martin Nissan for your vehicle purchase! We're excited that you were happy with your experience. We look forward to assisting you again.

December 17, 2019

I got the truck I have been looking for at a great deal! Holly Rhodes was awesome. Gave me what she promised and had everything ready to go when I can in the store. In and out in under an hour! More

by coachtm13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Murgatroyd
Dec 19, 2019 -

Fred Martin Nissan responded

We're happy knowing you enjoyed your service visit. Thanks for sharing your experience with us. We look forward to assisting you again!

December 17, 2019

Experience Troy was attentive, honest and efficient. Handled the repair/warranty issue tactically. This was my first service experience at Free Martin Nissan and More

by BILLSCHUMACHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Troy Dittemore
Dec 19, 2019 -

Fred Martin Nissan responded

Thanks for choosing Fred Martin NIssan for handling your vehicle repairs. We're glad you had an enjoyable service visit and we'll look forward to assisting you again.

December 16, 2019

Best customer service as usual Came in for an oil change and tire rotation. Been having a bad few days after losing my job, and the staff at Fred Martin Nissan were compassionate an More

by ChadB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don't remember service employee's name, Alyssa Kovalcheck
Dec 17, 2019 -

Fred Martin Nissan responded

We appreciate your business. Thanks for choosing Fred Martin Nissan to take care of your vehicle maintenance. We were happy to make sure you had an enjoyable service visit. Best wishes and we look forward to assisting you again.

December 16, 2019

New tires Excellent service! Always friendly. They put tires on and did it quickly. I always feel like they truly care about my vehicles. I would recommend buyi More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Dittemore
Dec 17, 2019 -

Fred Martin Nissan responded

Thanks for leaving us this 5-star review! We're glad our team always provides a positive experience. We appreciate your business and look forward to assisting you again.

December 16, 2019

Good service, friendly people Thank you always for the great service. Have been a customer for several years through about 4 Nissan vehicles and good every time, thank you! More

by stephenkinford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2019 -

Fred Martin Nissan responded

Thanks for your customer loyalty! We love making sure that you have an enjoyable experience. We look forward to assisting you again.

December 16, 2019

Used car purchase Very pleased with the sales man. Was upfront and honest. Sent a nice video of the car before we came to look at it so there were no suprised. More

by dan.ellerbrock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2019 -

Fred Martin Nissan responded

We were happy to make it a seamless car buying experience for you! Thanks for sharing what you enjoyed about your visit. Let us know if you have any questions or need anything else.

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