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Fred Martin Nissan

Akron, OH

4.8
2,594 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 500 new & used vehicles! Open Monday thru Saturday! We are a proud multi-year recipient of the Nissan Award of Excellence! Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We Service All Makes & Models! Used Vehicles & Certified Pre-Owned Nissans with payment plans and competitive financing rates for everyone! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3388 S Arlington Rd

Akron, OH

44312

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Showing 2,594 reviews

March 03, 2022

Timely service, went over oil change and car Wes completely gone over. Appreciate the friendly service people. More

by OAHACOHIO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2022 -

Fred Martin Nissan responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 02, 2022

Everyone was very friendly and answered my questions. The waiting area was comfortable and clean. Service was quick. More

by Henglish26
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Fred Martin Nissan responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Nissan.

March 01, 2022

I have always been happy with the service at Fred Martin. I take my work computer and have always been able to find an empty desk to work at while I wait for my car to be serviced. Rich suggests maintenanc More

by KAPPRAISER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Fred Martin Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rich met your expectations. Thank you again for choosing Fred Martin Nissan, we look forward to having you as one of our valued customers for many more years to come!

March 01, 2022

They made me pay to get my tires off because they’re tools wouldn’t work properly. More

by LJMITCHEN813
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Patrick Hine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2022 -

Fred Martin Nissan responded

We are sorry your recent experience here was less than positive, and have forwarded your review to management to look further in the situation. It does look like after bringing your vehicle in, you needed assistance taking off your locking lug nuts. When our tech began to assist you unfortunately it looks like your lug nuts were stripped, even with our shop lock kit, it would not have been possible to remove the them, which is why we suggested cutting them off per your approval. We understand your frustration, but did try to assist you the best we can. If you have any additional questions or concerns, do not hesitate to give us a call. Thanks.

March 01, 2022

Love working with Holly Rhodes. We have been loyal customers for at least 12 years. She always knows what we are looking for and makes the car shopping/ leasing an easy process. More

by Eileen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Murgatroyd, Richard Luklan
Mar 01, 2022 -

Fred Martin Nissan responded

Eileen, Here at Fred Martin Nissan, customer satisfaction is our #1 priority. Holly and our team always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

March 01, 2022

Holly in sales is awesome. Transactions always quick and easy. Third car bought from her. More

by Tpd17
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Murgatroyd, Richard Luklan
Mar 01, 2022 -

Fred Martin Nissan responded

Thank you so much for your kind words for Holly, and for taking the time to leave us this wonderful feedback!

March 01, 2022

Brandon is very professional, and made my buying experience stress free. The sales manager was helpful in making sure my purchase went through to my satisfaction. More

by J.SCHEGEL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon Owensby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Murgatroyd, Richard Luklan, Jamie Frost
Mar 01, 2022 -

Fred Martin Nissan responded

We are very happy to have provided you with such a positive experience! Brandon and our team sincerely value your business and look forward to your next visit.

February 28, 2022

Fred Martin Nissan were very friendly and quick in getting me approved for my dream car, I would highly recommend anyone I knew who needed a car to this dealership. More

by CHASEPD44
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Kimevski
Feb 28, 2022 -

Fred Martin Nissan responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 28, 2022

Amy Bailey at fred Martin Nissan is really great at her job. Keeps in contact during the entire service process. Highly recommend her! More

by buckeye402
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Fred Martin Nissan responded

We appreciate your business and our team looks forward to serving you again soon!

February 28, 2022

Fast and friendly… very accommodating, I called early Saturday morning and they got me in right away to fix my problem. More

by bgoodwill
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2022 -

Fred Martin Nissan responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

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