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Fred Martin Nissan

Akron, OH

4.8
2,594 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 500 new & used vehicles! Open Monday thru Saturday! We are a proud multi-year recipient of the Nissan Award of Excellence! Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We Service All Makes & Models! Used Vehicles & Certified Pre-Owned Nissans with payment plans and competitive financing rates for everyone! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3388 S Arlington Rd

Akron, OH

44312

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Showing 2,594 reviews

November 04, 2021

Dealership is very clean, well organized and people are very friendly when waiting in their wait area More

by KYDAHL68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2021 -

Fred Martin Nissan responded

Thank you so much for your excellent review! We are so glad that Amy had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Fred Martin Nissan. Please don't hesitate to reach out if you need anything else.

November 03, 2021

Service Tech, very professional, knowelgable Friendly, caring and fare. Compensated me for a returned repair. More

by GARRYKIRKLAND/ Darlenekirkland
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Fred Martin Nissan responded

Thank you! We appreciate your business, Garry, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Nissan.

November 03, 2021

I have had the PLEASURE of dealing with Holly Rhodes for now 8 years & my 4th new Nissan. She is the reason why I have not and will not go to any other dealership. She is top notch ,friendly and knows ho More

by r.peck59
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2021 -

Fred Martin Nissan responded

Here at Fred Martin Nissan, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Holly, and it was a pleasure having you at the dealership. We appreciate your review!

Nov 03, 2021 -

r.peck59 responded

Fred Martin Nissan Nov 3, 2021 r.peck59 "I have had the PLEASURE of dealing with Holly Rhodes for..." I have had the PLEASURE of dealing with Holly Rhodes for now 8 years & my 4th new Nissan. She is the reason why I have not and will not go to any other dealership. She is top notch ,friendly and knows how to treat a customer the right way! If you want a true great experience in your car buying wants & need - See Holly !!!

Nov 03, 2021 -

r.peck59 responded

Fred Martin Nissan Nov 3, 2021 r.peck59 "I have had the PLEASURE of dealing with Holly Rhodes for..." I have had the PLEASURE of dealing with Holly Rhodes for now 8 years & my 4th new Nissan. She is the reason why I have not and will not go to any other dealership. She is top notch ,friendly and knows how to treat a customer the right way! If you want a true great experience in your car buying wants & need - See Holly !!!

November 03, 2021

Holly provided one of the best experiences buying a vehicle I have ever had. Not once did she pull the “management made me shove this down the customers throat” bs. She talked to us, gave her opinion o More

by ERICSTEWARTCI
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The guy who got the older lady to stop leaning on the car we were buying is an MVP, Richard Luklan
Nov 05, 2021 -

Fred Martin Nissan responded

Hi, we're happy you found our staff to be so supportive during your experience here at Fred Martin Nissan, Llc. Thanks again for taking the time to leave us this information about your recent visit. Take care!

November 03, 2021

I told them that I had 3 issues and they likely were either computer or battery based and my BRAKE light came on sometimes. So they scheduled me for 3 inspections instead of 1 or 2. Charged me $497 f More

by samknx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 05, 2021 -

Fred Martin Nissan responded

Hi, we are sorry your recent experience here was less than 5-Stars. We forwarded your review to management to look into the situation and it looks like unfortunately the 3 issues we discussed with you were all on or in multiple systems that required additional time and work to diagnose. We understand your frustration, and our team tried to keep you informed before proceeding. If you have any additional questions or concerns do not hesitate to give your Service Advisor a call, and we will do our best to assist you. Thanks!

November 02, 2021

Very professional, knowledgeable. I enjoyed my experience at Fred Martin Nissan. Never felt pressured and would go back again! More

by GENE.SCHINDEWOLF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Easterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Fred Martin Nissan responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you, Gene, for choosing Fred Martin Nissan, we look forward to having you as one of our valued customers for many more years to come!

November 02, 2021

Holly was excellent, patient and helpful. I would recommend her to any of my friends and family! More

by APENDLETON05
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Holly Rhodes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Murgatroyd, Richard Luklan
Nov 02, 2021 -

Fred Martin Nissan responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

November 02, 2021

Oil change and tire rotation as well as checking some issues, all done quickly and with care! More

by KBUYOK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Fred Martin Nissan responded

Thank you so much for your kind words; and for taking the time to leave us this wonderful feedback! We look forward to continuing to serve you in the future.

November 02, 2021

Great service department, always do a good job. Downside is that they are so good it is sometimes difficult to get an appointment because they are so busy! More

by pete Kalgreen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 02, 2021 -

Fred Martin Nissan responded

We are very happy to have provided you with such a positive experience! We sincerely value your business here at Fred Martin Nissan. We look forward to your next visit.

October 30, 2021

The Fred Martin Service department was on time, thorough, and very informative of my vehicles needs now and later. More

by PROHRER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Hine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Reeves
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amy Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2021 -

Fred Martin Nissan responded

Hi, we are very happy to have provided you with such a positive experience! We look forward to your next visit! Take care!

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