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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,639 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,639 reviews

May 03, 2022

Rob Zabel was a pleasure to work with at Fred Martin Superstore. Excellent communication, no hassle and made car buying a breeze. More

by jesse.johnson1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2022 -

Fred Martin Superstore responded

Jesse, Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! Rob and our team here at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team

May 03, 2022

Mike Gentile was awesome! He walked us through the process and showed us several options so my wife and I could make a good decision. He was very knowledgeable and patient. More

by Joe Ross
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gentile
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May 04, 2022 -

Fred Martin Superstore responded

Congratulations on your new vehicle! We are so glad that Mike had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team

May 02, 2022

I appreciated working with your professional staff during the buying process. It was a great experience. More

by ME13
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kerry Crawford , Jeff Dowdall
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May 03, 2022 -

Fred Martin Superstore responded

Thank you! Jeff, Kerry, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team

May 01, 2022

Very professional. .great experience....the sales people made me feel comfortable and were very knowledgeable. More

by LSCLOU
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Richard Bacon
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May 02, 2022 -

Fred Martin Superstore responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team

May 01, 2022

He was very helpful and polite outstanding person all around. Treated me with the out given respect !! Great sales rep!!! More

by lorieblake
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Wiandt
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May 02, 2022 -

Fred Martin Superstore responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you - Fred Martin Superstore Team

May 01, 2022

Rob Zabel got us a great deal on a 2022 Jeep Grand Cherokee. He worked with us and made a pleasant experience. More

by BStempien
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 02, 2022 -

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore. We appreciate your business and look forward to having you as one of our valued customers for many more years to come! Congratulations on your new 2022 Jeep Grand Cherokee. Thank you - Fred Martin Superstore Team

April 30, 2022

Quick friendly folks. Great value and selection. Overall painless car buying experience. Two thumbs up. More

by grunger66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill King
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2022 -

Fred Martin Superstore responded

Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Thank you - Fred Martin Superstore Team

April 30, 2022

Amber Williams was nothing short of fantastic. She helped me find a vehicle that suited all of my needs. When trading in my car I had made some small repairs on my own, and after said repairs she More

by Patrick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2022 -

Fred Martin Superstore responded

Thank you so much for your kind words for Amber, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

April 29, 2022

I think they were Responsive friendly clean. Pleasant took time with buyer nice experience good More

by REGANW
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Sanders
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May 02, 2022 -

Fred Martin Superstore responded

Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you - Fred Martin Superstore Team

April 29, 2022

Just purchased my 5th vehicle from Fred Martin. This will also be my last from them. I purchased a 2019 RAM without a warranty. I was offered the extended warranty at a cost of over $1000. All the More

by BURGERJOCK7803
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Tompkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 03, 2022 -

Fred Martin Superstore responded

Hi, we are sorry to hear your recent experience here with us was less than positive, and have forwarded your review to management to look into the situation, however we do not have a record of your visit under your username. If you could please email us at fmcares@fmcars.com or give our Customer Relations Manager Jennifer Bittner a call at 330-753-4444 with details of your visit, we would be happy to assist you further and look into the situation. Thank you.

May 03, 2022 -

BURGERJOCK7803 responded

My purchase was under my legal name, not my username. I called and was going to return the vehicle but was informed since I returned home to Kansas it was over the 1000 miles allowed. I signed the papers rejecting the extended warranty because of not having the money to purchase it out of pocket. As stated previously all my other vehicles it was allowed in the loans from the bank. Fred Martin should and could have reduced the price of the vehicle by $1200 to allow for the warranty. I will never recommend or purchase another vehicle from this company.

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