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Fred Martin Superstore

Barberton, OH

4.7
2,650 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,650 reviews

April 29, 2022

Just purchased my 5th vehicle from Fred Martin. This will also be my last from them. I purchased a 2019 RAM without a warranty. I was offered the extended warranty at a cost of over $1000. All the More

by BURGERJOCK7803
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris Tompkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2022 -

Fred Martin Superstore responded

Hi, we are sorry to hear your recent experience here with us was less than positive, and have forwarded your review to management to look into the situation, however we do not have a record of your visit under your username. If you could please email us at fmcares@fmcars.com or give our Customer Relations Manager Jennifer Bittner a call at 330-753-4444 with details of your visit, we would be happy to assist you further and look into the situation. Thank you.

May 03, 2022 -

BURGERJOCK7803 responded

My purchase was under my legal name, not my username. I called and was going to return the vehicle but was informed since I returned home to Kansas it was over the 1000 miles allowed. I signed the papers rejecting the extended warranty because of not having the money to purchase it out of pocket. As stated previously all my other vehicles it was allowed in the loans from the bank. Fred Martin should and could have reduced the price of the vehicle by $1200 to allow for the warranty. I will never recommend or purchase another vehicle from this company.

April 28, 2022

I bought at least 4 vehicles from Fred Martin, they make purchasing a vehicle a comfortable and pleasant experience. My next truck will be bought at Fred Martin! More

by kamal.benford
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2022 -

Fred Martin Superstore responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

April 27, 2022

Great fast buying experience with Justin Swarm. Very clear to understand my objectives and goals. Thank you! More

by NICKB49_99
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Swarm
Apr 27, 2022 -

Fred Martin Superstore responded

Nick, Thank you for sharing your experience with us! We're happy to hear it went well working with Justin and hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team

April 27, 2022

Lisa Allison was wonderful. She was on it from start to finish. We did a lot of the preliminary work on the phone which was a huge time saver. Very helpful for busy schedules! More

by MICHELEYE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Fred Martin Superstore responded

Michele, Thank you for your business and this review. We're happy to hear Lisa and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team

April 27, 2022

They were excellent to deal with and stand behind their love it or leave it guarantee! More

by eeconn
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jordan Smith
Apr 27, 2022 -

Fred Martin Superstore responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

April 26, 2022

Went in and described what we were looking for and Lisa was able to get us exactly what we wanted. Process was quick and painless. Can’t thank Lisa and the the rest of the team enough! More

by agwilkens
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2022 -

Fred Martin Superstore responded

Thanks for your feedback on your recent visit to Fred Martin Superstore. I'm glad to hear that Lisa was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you - Fred Martin Superstore Team

April 26, 2022

Jeff Dowdall is great! From start to finish the purchase was extremely easy! We will recommend Fred Martin in the future More

by ASHLEESTALZER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Burlingame , Jeff Dowdall
Apr 27, 2022 -

Fred Martin Superstore responded

Ashlee, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Jeff and our team, and we look forward to working with you again. Thank you - Fred Martin Superstore Team

Apr 28, 2022 -

ASHLEESTALZER responded

Working with Jeff was great! He made the purchase of my new jeep fast and easy! He’s straight forward and cuts to business! Personable, honestly and a go getter! Would return to Fred Martin for any vehicle purchase or trade in in the future!

April 25, 2022

Great place to buy a used car. Great staff and large selection of used inventory. More

by Rgkonstand
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Shook
Apr 25, 2022 -

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

April 24, 2022

He was so easy to work with and understood the things I wanted in my vehicle. Much appreciated his patience and the time he took with me. Thanks Rob for everything SZwick More

by SZwick
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Fred Martin Superstore responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

April 24, 2022

I’m sending everyone I know to this dealership. Great customer service and excellent deals. More

by Mr Hines
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Fred Martin Superstore responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team

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