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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,404 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! Open 7 days a week! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $10,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,404 reviews

January 19, 2024

This dealership has definite communication issues. Called multiple times unable to get anybody to actually answer the phone. Then sit in the waiting area for 90 minutes with zero communication. Over More

by Nstew30
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No Name
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Jan 19, 2024 -

Fred Martin Superstore responded

We're sorry to hear your experience was less than 5-stars. We would like to look into your situation further. When you can, please email us at Fmcares@fmcars.com with your contact information, the phone number used to contact us, and a description of your visit. This would help us figure out where the break down in communication is coming from and allow us to resolve this. We thank you for bringing this to our attention and for your review.

Helpful
January 19, 2024

Great buying experience. No pressure, friendly and very helpful. Saved a few thousand dollars on exactly the car I wanted!! Thank you!! More

by Cheryldkistner
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Augusta Chauhan
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Jan 22, 2024 -

Fred Martin Superstore responded

Thank you so much for your kind words and for shopping with us! Let us know if we can help with anything else. Thank you again and congratulations on your purchase!

Helpful
January 18, 2024

Mike did an amazing job! Wouldn’t want anyone else to complete the deal with! More

by HunterRM1020
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Rizzotto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2024 -

Fred Martin Superstore responded

Thank you so much for the kind words about Mike and for choosing our store! Your business means a lot to us. Please reach out if we can help with anything else. Thank you again and congratulations on your purchase!

Helpful
January 17, 2024

My second lease with Daylor. He goes out of his way to make sure I was happy. A great experience More

by Murtooth
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daylor Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The finance guy Kerry was great
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Jan 18, 2024 -

Fred Martin Superstore responded

Thank you so much for choosing our team and for your kind words! Your business is appreciated! Thank you again and congratulations on your new Ram!

Helpful
January 17, 2024

Very friendly and helpful and respectful dealership excellent service and customer care great service department and very clean establishment More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerome Head of Sales 5 Stars, John Bruss
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Jan 18, 2024 -

Fred Martin Superstore responded

Thank you so much for choosing our team and for leaving us a 5-star review, Bill! We look forward to seeing you again!

Helpful
January 15, 2024

This dealership pays attention to detail. The customer is always right….not something you see much of anymore. More

by kurtis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared over at Speedy
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Jan 16, 2024 -

Fred Martin Superstore responded

We're happy to hear that our team could listen and get you set up the way you wanted! Thank you so much for your business and for choosing our team, Kurtis! We look forward to seeing you again!

Helpful
January 14, 2024

Knowledgeable, professional and experienced staff that will go the extra mile for you to assure you are satisfied. More

by Kmannion50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bill King
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerry Crawford
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Jan 15, 2024 -

Fred Martin Superstore responded

We love to hear it! Thank you for the high review and for choosing our team! We hope to make your next visit even better!

Helpful
January 14, 2024

Great service and quality of work thank you Taylor and entire team. Much appreciated. Thanks More

by brocksteere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor
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Jan 15, 2024 -

Fred Martin Superstore responded

Thank you for the kind words and for choosing us! We look forward to seeing you again!

Helpful
January 13, 2024

Disappointed in their service department. I had an appointment they only did a service check and it took all day. More

by hrspurrier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Taylor
Report | Print
Jan 15, 2024 -

Fred Martin Superstore responded

We're sorry to hear about your experience. Without a name, it is difficult for us to look into this. When you can, please email us at fmcares@fmcars.com with your contact information and let us know what went wrong. We thank you for bringing this to our attention.

Jan 15, 2024 -

hrspurrier responded

I came in for a dash light. I found I needed two batteries. Along with your overprice batteries your sales person tried to sell me tires and brakes. It took all day. I am highly disappointed in your dealership. I will not use you again.

Helpful
January 13, 2024

A good no nonsense dealer. Fast efficient and didn’t waste my time. I would go there again More

by Riberg
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kelli Slavens
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Jan 15, 2024 -

Fred Martin Superstore responded

We love to hear it! Thank you so much for the 5-stars and for choosing our team! Congratulations on your new Jeep and we look forward to seeing you again!

Helpful
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