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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,652 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,652 reviews

October 31, 2021

Mike Trissel, the finance manager took the time to made sure I got approved for the loan on the exact car I wanted. He also picked me up at my house which is an hour each way from the dealership. More

by scottgna
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Trissel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2021 -

Fred Martin Superstore responded

Scott, Thanks for sharing your thoughts about your experience working with Mike with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

October 30, 2021

The staff worked hard to meet our needs. We found what we needed. Courtesy Service More

by Jeep2021
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malik Alexander
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Nov 01, 2021 -

Fred Martin Superstore responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Congratulations on your new 2021 Jeep! Thank you - Fred Martin Superstore Team

October 30, 2021

Bought 7 vehicles between my wife and I and my parents in the last 8 yrs..Daylor Neil is the best and a close friend..very easy and laid back atmosphere.the whole staff is top notch...just bought a new ram a More

by Big papa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daylor Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Trissel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerry Crawford
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Nov 01, 2021 -

Fred Martin Superstore responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Daylor met your expectations, again! Thank you again for choosing Fred Martin Superstore, we appreciate you and your family being a loyal customer! Thank you - Fred Martin Superstore Team

October 30, 2021

Process was simple, would have preferred to be able to complete everything without coming in though. Consider offering a digital option with delivery. More

by JHNMESSINA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Bacon
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Nov 01, 2021 -

Fred Martin Superstore responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Fred Martin Superstore. Thank you - Fred Martin Superstore Team

October 30, 2021

The dealership had Friendly Service and courteous staff. We would shop there in the future. More

by Jeep2021
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malik Alexander
Report | Print
Nov 01, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new 2021 Jeep! All of us at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team

October 30, 2021

Great salesman easy process fair price Would buy from them again great company to work with More

by SGATES18
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Bulgrin
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Nov 01, 2021 -

Fred Martin Superstore responded

Congratulations on your new vehicle! We are so glad that Tim had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team

October 30, 2021

Great customer service and sales with Jordan Smith, minor hiccup a day later with a check engine light going on. But the service drive fixed it no problem a day later no cost. My only issue now is two weeks More

by Rzv5419
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Smith
Report | Print
Nov 01, 2021 -

Fred Martin Superstore responded

Thank you so much for your excellent review! We are so glad that Jordan had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

October 30, 2021

Large selection of new and used cars nice show room and people drove 30 miles just to be treated with some respect! More

by Rick
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Malik Alexander, Colton Terepka
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Nov 01, 2021 -

Fred Martin Superstore responded

Rick, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team

October 29, 2021

Very Professional allowed me to have the 2011 Ford Ranger to be put up on a lift so I could inspect the undercarriage of the truck. Happy with my truck and would definitely buy from Fred Martin Superstore ag More

by Mike C.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dowdall
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Nov 01, 2021 -

Fred Martin Superstore responded

Mike, Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new truck! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you - Fred Martin Superstore Team

October 28, 2021

Colton was very friendly and knowledgeable. He was very attentive to us as customers and moved the process along quickly. More

by NICHOLI76
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Swarm, Colton Terepka
Report | Print
Oct 29, 2021 -

Fred Martin Superstore responded

Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let Colton know if we can be of any more assistance! Thank you - Fred Martin Superstore Team

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