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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,639 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,639 reviews

October 27, 2021

I had the best experience with this dealership. I highly appreciate everything they did for me. More

by CHANTELL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff
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Oct 27, 2021 -

Fred Martin Superstore responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore, Chantell! Thank you - Fred Martin Superstore Team

October 27, 2021

Dealership was clean and everyone was good at their job. Nice Vehicles On the lot More

by jgajovski
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wootan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Sanders
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Oct 27, 2021 -

Fred Martin Superstore responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team

October 26, 2021

The dealership was very clean and the employees were very efficient. My sales person was Andrew Adair & he was very helpful. More

by sgruber
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Adair
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Oct 26, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your feedback with us. Andrew and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you - Fred Martin Superstore Team

October 26, 2021

This is 5th car buying from them. Always a pleasure working with them and Scott Sanders as my salesman. More

by JGM72
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Sanders
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Oct 26, 2021 -

Fred Martin Superstore responded

Thank you for sharing your experience with us! We're happy to hear it went well working with Scott and hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team

October 24, 2021

Helpful staff, went above and beyond to make the buying process hassle free and quick More

by MCPEAK3164
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Murdock
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Oct 25, 2021 -

Fred Martin Superstore responded

Thanks for your feedback on your recent visit to Fred Martin Superstore. I'm glad to hear that Lonnie was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you - Fred Martin Superstore Team

October 23, 2021

Inconsistency with the mechanics getting back with you. When buying the car tv is broke and driver head seat is. More

by Davis.5398
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dean Marco
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean was called several times and he has never called me back about getting car repaired, Sean Levert
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Oct 25, 2021 -

Fred Martin Superstore responded

Hi Davis, we are sorry your experience here was less than positive. We received your voicemail as well and forwarded your review to management to look into the situation. A team member will be in touch as soon as possible. If you have any questions or concerns, please give our Service Manager Taylor Black a call at 330-753-4444 or email us at fmcares@fmcars.com. Thank you!

October 23, 2021

Needed a vehicle fast and Fred Martin was able to get us exactly what we needed!! Amber is absolutely amazing!! Rhonda in finance was wonderful as well!! More

by sgriffin828
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rhonda in Finance
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Oct 25, 2021 -

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad Rhonda and Amber were able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

October 21, 2021

Was a great experience, very friendly service. Would deal with them again in the near future More

by JS_SACHARA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gentile
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Oct 21, 2021 -

Fred Martin Superstore responded

Thank you so much for your excellent review! We are so glad that Mike had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

October 21, 2021

Saja did so great in making my car buying experience smooth. I was updated on each part of the process and I felt confident in her confidence. More

by Sabah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saja Select Finance
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Oct 22, 2021 -

Fred Martin Superstore responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team

October 21, 2021

Staff was helpful and courteous. Answered all our questions. Went out or their way to make sure the vehicle we wanted to try out was ready to operate. Would definitely come back when looking for anot More

by TTLEACH
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Robert’s. 5 stars
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Oct 22, 2021 -

Fred Martin Superstore responded

Thanks for sharing your thoughts about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

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