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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,656 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,656 reviews

October 17, 2021

Rob was great to work with and he helped my husband and I find a vehicle that had everything we wanted and more at a price that fit our budget. Brett in finance was also very thorough and explained all of o More

by koriredfern
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Burlingame
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Oct 17, 2021 -

Fred Martin Superstore responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rob and Brett met your expectations. Thank you for choosing Fred Martin Superstore. We look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

October 16, 2021

Amber was super sweet and helpful. Everyone was so nice and I definitely had a wonderful first-buyer experience. More

by Trhodes
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2021 -

Fred Martin Superstore responded

Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Amber. We appreciate your review! Thank you - Fred Martin Superstore Team

October 15, 2021

I love Fred Martin they treat me right and I love being a customer of them More

by MCVAY.MONICA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daylor Neal
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 17, 2021 -

Fred Martin Superstore responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team

October 14, 2021

Terrible service on a car three weeks ago and still can’t drive it they don’t know how to fix it and they should’ve known it was bad in the first place More

by kevblev
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Saja Select Finance
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Oct 18, 2021 -

Fred Martin Superstore responded

Hi Kevin, we are sorry your most recent experience with us is less than positive. We have forwarded your review to management to look into the situation. It does look a team member is working with you still. Our team hopes we are able to assist you better as we continue to work with you. If you have any questions or concerns regarding your service do not hesitate to give our Service Manager Taylor Black a call at 330-753-4444 or email us at fmcares@fmcars.com. Thank you.

October 12, 2021

Every one is very help and they are the nicest people and I will send everyone I know to Fred Martin for a car and I have already referred people. More

by DEZILOUMAIL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerry Don't know his last name.
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Oct 12, 2021 -

Fred Martin Superstore responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

October 12, 2021

Great experience, this is the third time we’ve bought from Fred Martin and I will continue to in the future. More

by MCCUTLIP
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Swarm
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Oct 12, 2021 -

Fred Martin Superstore responded

Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you - Fred Martin Superstore Team

October 12, 2021

Very easy and painless processing getting me into a new lease. Tim is great at what he does and can get you the price you want. Highly recommend working with him! More

by Gmangus
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Bulgrin
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Oct 13, 2021 -

Fred Martin Superstore responded

Thank you so much for your kind words for Tim, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

October 11, 2021

Mr Bahas made time for me and answered all my questions. He got me a test drive in the car I was looking at for a long time. He was super helpful and very patient! More

by Connor432
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexander Bahas
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Oct 11, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you - Fred Martin Superstore Team

October 11, 2021

The service was amazing Tim took the time to get me in something that I could afford and drive however two weeks later car is already being serviced for oil leak and idling issues More

by Missica2128
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Smith
Report | Print
Oct 11, 2021 -

Fred Martin Superstore responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business. We'd like to learn more about your car's recent issues. If you'd be willing to provide more information, please feel free to reach out to management directly. Thank you - Fred Martin Superstore Team

October 11, 2021

The selection was awesome and the salesman didn’t rush me along, answering my questions in detail More

by BAILEYSTEVE1955
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Chaboudy
Report | Print
Oct 11, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your thoughts on working with David and our team. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

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