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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,641 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,641 reviews

September 23, 2021

Very clean and organized and fully staffed with polite, informed employees that strive to make sure you leave satisfied. More

by tonyynot3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Gunther
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Sep 23, 2021 -

Fred Martin Superstore responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

September 23, 2021

The salesman was great. I wish the financing/ leave with your car was faster. And I was preapproved. More

by JANELLE.ODELL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dowdall
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Sep 24, 2021 -

Fred Martin Superstore responded

Janelle, It's great to hear that Jeff and our team were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

September 23, 2021

Straight forward professional staff. No pressure and delivered on everything. Tim answered all our questions overall a great experience. More

by LORIBUTT
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim bulgrin
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Sep 24, 2021 -

Fred Martin Superstore responded

Lori, Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let Tim know if we can be of any more assistance! Thank you - Fred Martin Superstore Team

September 23, 2021

Rich Bacon was very helpful when the cars I wanted wasn’t there in the lot More

by cherylweinsheimer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Bacon
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Sep 24, 2021 -

Fred Martin Superstore responded

Cheryl, Thank you so much for your kind words for Richard, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

September 22, 2021

This dealership was the best buying experience I have ever experienced!! Will definitely be back when we are ready for another car!! More

by Robert.Poague
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Geoff,Chewning
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Sep 22, 2021 -

Fred Martin Superstore responded

Robert, Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team

September 22, 2021

Attentive quick efficient service from the top to the bottom during the car buying process More

by dcrawf20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kerry Crawford , Malik Alexander
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Sep 22, 2021 -

Fred Martin Superstore responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Thank you - Fred Martin Superstore Team

September 22, 2021

It was a great experience from beginning to end. We have always liked this dealership. More

by TONDASKABURN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 22, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

September 22, 2021

Quick and well done service appointments, Dale and Dean very good. Tim Smith is an incredibly helpful and knowledgeable sales person. Always a great experience at Fred Martin. More

by MELANIEGVANCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Marco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Timothy Smith, Dale
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Sep 22, 2021 -

Fred Martin Superstore responded

Thank you for your business and this review, Melanie. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Thank you - Fred Martin Superstore Team

September 21, 2021

The service at Fred Martin was great. My sales person Dave was completely honest with me about purchasing my Jeep. More

by JDURR2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David
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Sep 22, 2021 -

Fred Martin Superstore responded

Thanks for your feedback on your recent visit to Fred Martin Superstore. I'm glad to hear that Dave was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle! Thank you - Fred Martin Superstore Team

September 21, 2021

Was a great car buying experience, would highly recommend Fred Martin Superstore to anyone interested in a new vehicle. More

by RFOSTER1972
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave
Report | Print
Sep 22, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your feedback with us. Dave and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Thank you - Fred Martin Superstore Team

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