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Fred Martin Superstore

Barberton, OH

4.7
2,656 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,656 reviews

October 01, 2021

This is our 6th vehicle with Fred Martin. We have been happy with the sales and service. Thank you! More

by WDARBY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2021 -

Fred Martin Superstore responded

Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Thank you - Fred Martin Superstore Team

September 30, 2021

Pricing and down payment steeper than expected. Return Pricing and down payment steeper than expected. Return of vehicle processed and replacement was quick More

by JDAUNGST
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wootan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Chaboudy
Oct 01, 2021 -

Fred Martin Superstore responded

Thank you for sharing your experience with us! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team

September 30, 2021

Great service and always willing to help you with whatever you need. Great selection of vehicles More

by MKORECZ1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Shook
Sep 30, 2021 -

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore! We appreciate you taking the time to share your fantastic feedback. We're glad we were able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

September 30, 2021

I was impressed with the entire purchase experience. I already knew which features I wanted and my salesman Colton pointed me directly to the vehicle I had been looking for. We negotiated a great price fo More

by TRD 4Ever
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colton Terepka
Sep 30, 2021 -

Fred Martin Superstore responded

Thank you for your feedback on your recent visit to Fred Martin Superstore. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience here with Colton. We hope you will continue to enjoy your new Ram! Thank you for helping to spread the word about us. Thank you - Fred Martin Superstore Team

September 30, 2021

We had a very nice salesman, Mike A. Also Bob that did our paperwork was very kind and helpful. I would recommend Fred Martin. More

by sandracroy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Antonace
Oct 01, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your feedback with us, Sandra. We work hard to make sure our guests have an exceptional experience. We will share your comments with Mike and the team, and we look forward to working with you again! Thank you - Fred Martin Superstore Team

September 30, 2021

This is the 3rd vehicle I have purchased from here.. My wife and I are extremely happy with the knowledge, professionalism, and helpfulness we received. More

by DONALDMARICLE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Murdock , Scott Sanders
Oct 01, 2021 -

Fred Martin Superstore responded

Thank you for your business and this review, Donald. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know! Thank you - Fred Martin Superstore Team

September 30, 2021

Great service and price. We were in and out quickly and got what we wanted More

by j_mohr_2005
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

September 29, 2021

Someone failed to do their job in regards to my title and registration. No one asked for the title for my trade in vehicle. When I called in regards to it I spoke to Pam and was told everything looks good. I More

by LIZZYEAC9
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Pam Jones, Mark Moore, Jeff Dowdall
Sep 30, 2021 -

Fred Martin Superstore responded

Hello There- We are not sure where the miscommunication here began. When we take in a vehicle on trade, we must have the title from the owner in order to fully process the purchase and transfer ownership. Any delay in providing that title will further delay finalization of a deal. Our manager Mark states that you asked to go into his office, which he obliged. There you stated your concerns regarding delays on receiving your plates, and Mark feels he addressed them respectfully and with earnest. We are still in need of the title to your trade vehicle. Any assistance you can provide would be much appreciated, and would complete your purchase. Thank you.

Sep 30, 2021 -

LIZZYEAC9 responded

Your manager, Mark, did not address my concerns respectfully, he actually chuckled at the beginning of my explanation of the issue and attempted to dismiss my concerns. I did not delay providing the title. I gave Mark the title for the trade in vehicle when I was in his office. He advised the title & registration would be processed. He guaranteed the title would be "on top of the pile" to be processed the next day. Then he explained that the paperwork I signed when I completed the sale of my new vehicle included selling my old vehicle to the dealership and that paperwork could have sufficed in place of the title. Also, to clarify your response, I did not express concerns regarding delays on receiving my plates, my new vehicle already had a license plate.

September 28, 2021

Fast easy honest and no nonsense. Salesman listened and understood what I was looking for. More

by BIGDADDYC64
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Antonace
Sep 28, 2021 -

Fred Martin Superstore responded

Thank you so much for your excellent review! We are so glad that Mike had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

September 28, 2021

We had a great experience purchasing our RAM truck. Our salesman Sean was very knowledgeable and helpful. More

by MAKIRCHER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Levert
Sep 28, 2021 -

Fred Martin Superstore responded

Thank you for your very kind review. Sean and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Superstore. Congratulations on your new RAM! Thank you - Fred Martin Superstore Team

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