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Fred Martin Superstore

Barberton, OH

4.7
2,647 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,647 reviews

June 02, 2021

Best customer service out of all the places we went to that day Michael went above and beyond to get me in the vehicle I wanted for the best price I wanted to be around amazing experience More

by Dieseltrucking2019
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Fred Martin Superstore responded

Thank you for sharing your experience with us! We're happy to hear it went well with Michael and hope you enjoy your new vehicle. We truly appreciate your feedback! Thank you - Fred Martin Superstore Team

Jun 03, 2021 -

Fred Martin Superstore responded

Hi, we're so glad that we were able to go above and beyond your expectations! If you're ever in need of more help, please let us know!

June 02, 2021

Excellent customer support the two sales associates where excellent and honest. The whole team was very appreciative and helpful. The finance guy was extremely professional and helpful More

by Rogermac14
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Jenkins, Brittany Taylor
Jun 02, 2021 -

Fred Martin Superstore responded

Thank you for taking the time, Roger, to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

June 02, 2021

I am grateful for the time spent finding me what exactly I wanted in a vehicle. Mike listened to me and came up with a wonderful loaded van More

by RENE87
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Gentile
Jun 02, 2021 -

Fred Martin Superstore responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

June 01, 2021

Saja's social and emotional intelligence, soft skills, sincerity, and professional integrity has made the experience of one of the most expensive average purchases an individual makes into a pleasant, str More

by Jm_snell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saja Select Finance
Jun 01, 2021 -

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad Saja was able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

June 01, 2021

Mike was awesome! I love my new 2021 Jeep Wrangler Willys and he made my experience getting this Jeep great! Would definitely lease or purchase here again! More

by cami
Recommend Dealer
Yes
Employees Worked With
Mike Gentile
Jun 01, 2021 -

Fred Martin Superstore responded

Thanks for sharing your thoughts about your experience with Fred Martin Superstore, Cami! We're thrilled to hear that Mike made your new Wrangler purchase an awesome one. We appreciate your business and look forward to working with you again! Thank you - Fred Martin Superstore Team

June 01, 2021

Mike T was a huge help. He really helped and explained everything in detail. Helped set up everything in my new Jeep. Service was exceptional! Thank you very much! More

by mblevins126
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Trissel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob
Jun 02, 2021 -

Fred Martin Superstore responded

Thanks for your feedback on your recent visit to Fred Martin Superstore! It's great to hear that Mike was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new Jeep! Thank you - Fred Martin Superstore Team

Jun 03, 2021 -

Fred Martin Superstore responded

Hi, we're happy you found our staff to be so supportive during your experience here at Fred Martin Superstore. We hope to be of service to you again in the future. Best wishes, Fred Martin Superstore

June 01, 2021

Mike was very professional and patient worked with me in my budget to find something affordable. Mike did not try to sell me a car he helped me buy the right car for me. More

by elizabethmcelroy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gentile
Jun 02, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your feedback with us, Elizabeth! We work hard to make sure our guests have an exceptional experience, so we're pleased that Mike could meet your vehicle needs. We will share your comments with Mike, and we look forward to working with you again! Thank you - Fred Martin Superstore Team

Jun 03, 2021 -

Fred Martin Superstore responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Fred Martin Superstore. Please let us know if there is anything else we can do for you; we are more than happy to help!

May 30, 2021

Bill King was amazing help and super friendly. Never felt as we were being pushed into something we where not looking for. I recommend coming here for a good deal. More

by Amandacal4771
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill King
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2021 -

Fred Martin Superstore responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Bill here at Fred Martin Superstore. Congratulations on your new purchase, Amanda! Thank you - Fred Martin Superstore Team

May 31, 2021 -

Fred Martin Superstore responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

May 30, 2021

Just picked up my “new” used car and drove about 20 miles- took my mom to giant Eagle was in the store about 10 minutes and came out to a dead battery! Michael did come and get it jump started so I dro More

by dkhousley1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Rutherford
Jun 09, 2021 -

Fred Martin Superstore responded

Hello There- I understand that the noise in your vehicle has since been fixed, and that we reimbursed you for replacement of the battery. We believe you to now be satisfied. We apologize for the issues you had, and we hope that the rest of your ownership experience is 5-stars. Thanks!

May 29, 2021

Mike made buying a new vehicle easy. He made sure to help me set everything up to make my transition into a newer vehicle easy. More

by Drkdisturbance
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Trissel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 30, 2021 -

Fred Martin Superstore responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

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