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Fred Martin Superstore

Barberton, OH

4.7
2,648 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
Contact Dealership

3195 Barber Rd

Barberton, OH

44203

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Showing 2,648 reviews

May 26, 2021

Started online and got Most of the hard work done over the phone. Came in and met with Joey shean and he did a good job. Easy going and laid back More

by Sillystring55
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shean
May 27, 2021 -

Fred Martin Superstore responded

We are very happy Joe provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team

May 26, 2021

My experience at Fred Martin was great! Joe answered all my questions and helped me get my dream car! I definitely will be back again!! More

by Lincoln Matthews
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shean
May 27, 2021 -

Fred Martin Superstore responded

Thank you so much, Lincoln, for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Joe and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you - Fred Martin Superstore Team

May 25, 2021

Best dealer around. Excellent service. They really go out of their way to make sure you get the best deal. Im super happy with my new ram purchase. Highly recommended. More

by Tyler G
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kerry Crawford, main guy in finance who called the bank
May 25, 2021 -

Fred Martin Superstore responded

Thank you, Tyler, it's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore, we hope you'll enjoy your new Ram! Thank you - Fred Martin Superstore Team

May 24, 2021

Friendly staff, Nice vehicles, Clean inside environment. Got in contact with me quick about a vehicle, almost exactly what I wanted. Transition went pretty quick. More

by RIXROC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Pekar, Jared Bittinger
May 25, 2021 -

Fred Martin Superstore responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

May 24, 2021

Exceptional and professional experience dealing with Michael Rutherford. Answered every question and guided the process before making our decision on a new Jeep. Promote ahead of peers. More

by rano
Recommend Dealer
Yes
Employees Worked With
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your thoughts on working with Michael. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

May 26, 2021 -

Fred Martin Superstore responded

Hello Rano, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

May 23, 2021

Lisa has sold me a few of my cars and she does an amazing job. My wife and I will drive three hours just to deal with her and Fred Martin superstore. More

by Jd3port
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Fred Martin Superstore responded

Thank you for sharing your thoughts about your experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Thank you - Fred Martin Superstore Team

May 23, 2021

Bill was great! Patient, thorough and willing to answer any questions we had. We will definitely be back for our next vehicle! Loved our experience here More

by Cjager89
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill King
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad that Bill was able to help and that you had such a positive experience, and we hope to see you again! Thank you - Fred Martin Superstore Team

May 23, 2021

I’ve known our saleswoman Lisa for 10 years. Lisa has sold me all the cars my family owns. She’s absolutely an amazing woman and very pleasant and understanding to work with on buying a vehicle. I live o More

by Amanda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Fred Martin Superstore responded

Thank you for your feedback on your recent visit to Fred Martin Superstore. We're thrilled to hear that you've had such a positive experience working with Lisa over the years. We hope you will enjoy your new vehicle, and we look forward to seeing you again! Thank you - Fred Martin Superstore Team

May 23, 2021

Lisa Allison was a wonderful sales person to work with. She was extremely patient with me while I was deciding what it was I wanted. She was able to get me to the price that I wanted to be. The gentleman More

by Tracy B
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Fred Martin Superstore responded

Thank you for taking the time to share your feedback with us, Tracy! We work hard to make sure our guests have an exceptional experience. We will share your comments with Lisa and the team, and we look forward to working with you again. Thank you - Fred Martin Superstore Team

May 23, 2021

Less 100 mi & tire light on and service couldn’t help . Sorry I bought it . Tires not low. Need 2 c your inspection b4 sale More

by JULESVERN656
Customer Service
Recommend Dealer
No
Employees Worked With
Justin Swarm
May 24, 2021 -

Fred Martin Superstore responded

Hi! We are sorry to hear you had a negative experience. We have forwarded your review to management to look into the situation. Unfortunately we are having difficulty finding you in our system under your DealerRater username. If you could please provide us with you name on file and details of your visit to fmcares@fmcars.com. Our team would be happy to assist you. Thank you.

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