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Fred Martin Superstore

Barberton, OH

4.7
2,648 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,648 reviews

May 23, 2021

Amber responded quickly and was always very responsive to my emails. However she was not able to come anywhere close to the quote I got from the main Chrysler page for a Pacifica lease. I know it wasn’t her More

by courtney33
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2021 -

Fred Martin Superstore responded

Hi Courtney thank you for your review and kind words for our team member. We are sorry our pricing could not be within the desired range. Our team is looking into the situation to look what may have happened during your inquiry however we are having difficulty pulling up your file underneath your DealerRater username, but usually a couple factors could lead to various price differentiations for both the quote and the vehicle's retail price. If you could please email us at fmcares@fmcars.com, our team would be happy to assist further. Thank you.

May 22, 2021

This is the 4th Jeep from Fred Martin. I do not like writing reviews. I usually don’t leave any review when I am forced to leave a written review More

by smcorsaro
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Bacon
May 23, 2021 -

Fred Martin Superstore responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

May 22, 2021

Mike Trissel my sales guy is the greatest...he made it happen...i and with my credit problems he helped me get my car ...i love it More

by Sunny_diann
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Trissel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2021 -

Fred Martin Superstore responded

Hi Sunny, thank you for your kind review; we are happy to pass along your comments to Mike here at Fred Martin Superstore! We look forward to your next visit! Take care!

May 22, 2021

A friend of ours recommended a different dealership to us and said they were the best and "hooked him up". When we decided to go check it out, I spoke to a woman and was to meet her about a specific vehicle. More

by Tiffany
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2021 -

Fred Martin Superstore responded

Hello Tiffany, we appreciate you taking the time to leave us this feedback. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

May 21, 2021

Michael R. was very attentive in selling me the Chevy Camaro. He called me 2 times before I came to the dealership. The first call was requesting a time when I would come to see the Camaro I had called More

by KENDIANAJONES1984
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Rutherford
May 21, 2021 -

Fred Martin Superstore responded

Thank you for your very kind review, Ken! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Michael here at Fred Martin Superstore. We'll definitely let him know how much he helped, and we hope to see you again! Thank you - Fred Martin Superstore Team

May 22, 2021 -

KENDIANAJONES1984 responded

Diana (Ken’s wife) sent the response. Thank you for everything! Diana

May 21, 2021

The salesman was really nice and helpful he got us to the price we was comfortable with. I would recommend Fred Martin to a friend More

by Gina
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Chabounty
May 22, 2021 -

Fred Martin Superstore responded

Hi Gina, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Martin Superstore! Thanks for the recommendation, and have an amazing day!

May 20, 2021

I payed over 10, for a car that I haven't had more then a month an its been to the shop 2x already. smh . More

by Turnermelissa
Friendliness
Recommend Dealer
No
Employees Worked With
Lisa Allison
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parker Smith
May 20, 2021 -

Fred Martin Superstore responded

Hi, we are sorry your experience here was less than 5-Stars, and understand your frustration buying a used car having service issues after your purchase. Your first visit was covered under warranty, and we understand coming in again is not the ownership experience you were hoping for. Used cars, especially those with over 100,000 miles on the odometer, can have issues. We encourage all customers purchasing used vehicles to purchase an extended warranty as a compliment to our free Lifetime Limited Powertrain warranty. We appreciate your business, and hope your Service Department experience is 5-stars.

May 20, 2021 -

Turnermelissa responded

I bought it on may 5 less then a month it shouldnt be in the shop an its may 20 this is the 2nd time

May 21, 2021 -

Fred Martin Superstore responded

Yes, we totally understand the frustration, and we are doing our best to assist in the Service Department. We also understand that you did not work with Lisa Allison, so if you could remove her from this review that would be appreciated, as it does count against her and she had no involvement. Thank you.

May 20, 2021

We visited many dealerships where you have to play the long game. The back and forth “this is my best price”, long waiting and always buyers remorse. I’m glad my neighbor recommended Fred Martin as we h More

by JEREMYJGEORGE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shean
May 20, 2021 -

Fred Martin Superstore responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

May 20, 2021

I am very happy with the purchase of my 2021 Jeep Cherokee 4x4 Limited, thanks to the great service and professionalism of Amber Williams. I highly recommend her and the Fred Martin dealership. More

by Chris168
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2021 -

Fred Martin Superstore responded

Congratulations on your new Jeep Cherokee! We are so glad that Amber had the opportunity to work with you, and that she and our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team

May 19, 2021

Friendly kind and courteous.. quick with the test drive and get getting the truck ready for delivery.. made sure we were happy and pleased the entire time there.. thank you Mike More

by shannon.mishler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Antonace, Mike Gentile
May 19, 2021 -

Fred Martin Superstore responded

Thank you, Shannon, we are very happy to hear that Mike provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Thank you - Fred Martin Superstore Team

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