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Fred Martin Superstore

Barberton, OH

4.7
2,645 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,645 reviews

February 23, 2021

Mike G is exceptional from the moment I walked on the lot until the delivery of my purchase. He is amazing, knowledgeable, experienced and meets the five star satisfaction. Everything was quick and easy. He More

by ccortez33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gentile
Feb 23, 2021 -

Fred Martin Superstore responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Mike here at Fred Martin Superstore. We're looking forward to sharing this fabulous, five-star review with him! Congratualtions on your new purchase. Please let us know if we can be of any further assistance. We're always happy to help! Thank you - Fred Martin Superstore Team

February 22, 2021

My car got hit by a drunk driver and I had to come in to get a new car as soon as possible! Nick & Matthew were so helpful and I wouldn’t have been able to navigate the whole process without them! Thank you More

by abby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Shook
Feb 22, 2021 -

Fred Martin Superstore responded

Thank you, Abby, for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. We are so sorry to hear that your old car was hit, but we are glad to know that you are okay. Congratulations on your new car! All of us at Fred Martin Superstore are glad to have you as a customer. Thank you - Fred Martin Superstore Team

February 22, 2021

Nick was an absolute delight when my family was looking for a new vehicle that could fit our busy lifestyle. He was patient, professional and gave us all the information we needed to make a decision that w More

by hzapper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Shook
Feb 22, 2021 -

Fred Martin Superstore responded

Congratulations on your new vehicle! We are so glad that Nick had the opportunity to work with you, and that our team could make this a top-notch experience! We hope you enjoy your new vehicle, and we look forward to continuing to serve you in the future! Thank you - Fred Martin Superstore Team

February 22, 2021

Great cars friendly people. Michele went above and beyond for us. Great experience with the sales staff and the finance department. Would buy a car here again More

by jsepelak092014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Johnson, Michele Ferre
Feb 23, 2021 -

Fred Martin Superstore responded

Thank you so much for your wonderful review! We are thrilled that Michele had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

Feb 23, 2021 -

Fred Martin Superstore responded

Hi, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again in the future. Best wishes, Fred Martin Superstore.

February 22, 2021

We had a great experience at Fred Martin and with Matt. From the get go Matt was very helpful and informative. He listened to what we were looking for and went the extra mile for us! More

by cberney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Fred Martin Superstore responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Matt to be a positive one. We hope you enjoy your new vehicle and don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

Feb 23, 2021 -

Fred Martin Superstore responded

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out to us if there's anything more we can do! Take care!

February 22, 2021

Was so professional and knowledgeable on the vehicles! Really made me feel confident i made the correct choice by coming to him! Really walks you through the process and makes it so when you leave, it is More

by Jeeplover1972
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Shook
Feb 23, 2021 -

Fred Martin Superstore responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Fred Martin Superstore. Thank you - Fred Martin Superstore Team

Feb 23, 2021 -

Fred Martin Superstore responded

Hi, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

February 20, 2021

My car buying experience at Fred Martin was the most efficient and professional To date. Amber found exactly what I was hoping for within minutes and Jim in finance was quick and flawless with the paper More

by Jeepmomma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Amber Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2021 -

Fred Martin Superstore responded

Here at Fred Martin Superstore, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Amber and Jim, and it was a pleasure having you at the dealership. We appreciate your review! Thank you - Fred Martin Superstore Team

February 20, 2021

I had such a great experience with Fred Martin Superstore while searching for a new car. Parker Smith did an amazing job assisting us. He was patient and really paid attention to exactly what I was looking f More

by sydney_sampsel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Parker Smith
Feb 21, 2021 -

Fred Martin Superstore responded

We are very happy Parker provided you with such a positive experience! We sincerely value your business, Sydney, and look forward to your next visit. Thank you - Fred Martin Superstore Team

February 20, 2021

The whole staff from Rob to Jerome did a great job and helped a friend of mine as well’! He is happy with his new Jeep as well! More

by MWLEAGLE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2021 -

Fred Martin Superstore responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you - Fred Martin Superstore Team

February 20, 2021

I was very impressed with the physical grandeur of the dealership building. All the sales people and managers seemed to be very organized. Rob Zabel ,our salesman, was very professional and straightforwar More

by DVANBUCKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2021 -

Fred Martin Superstore responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Rob and the rest of our team met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

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