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Fred Martin Superstore

Barberton, OH

4.7
2,644 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,644 reviews

February 19, 2021

I intended to purchase a vehicle from somewhere else. But when I arrived after speaking with them the vehicle was sold. I contacted Fred Martin about a vehicle they had. When I arrived it was sitting up More

by 4u2c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shean
Feb 19, 2021 -

Fred Martin Superstore responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

February 19, 2021

Excellent experience at Fred Martin. Very friendly and helpful. Wasn't sitting there all day to finalize everything. Great finance department as well. Would definitely go there again to purchase a vehicle More

by ABERNATHYTHE1973
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Smith
Feb 19, 2021 -

Fred Martin Superstore responded

Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you - Fred Martin Superstore Team

February 18, 2021

Justin was nice and courteous. His explanations were detailed and very helpful. I did not feel pressured at any time. When it was time to get in my vehicle and head home he showed me how to use many of More

by Hollycochran55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Swarm
Feb 20, 2021 -

Fred Martin Superstore responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Fred Martin Superstore! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 18, 2021

From the time we walked in to the time we walked out, everyone was nice and the process went smooth. Very quick and easy process. More

by Ram30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Shean
Feb 19, 2021 -

Fred Martin Superstore responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Congratulations on your new vehicle! Thank you - Fred Martin Superstore Team

Feb 20, 2021 -

Fred Martin Superstore responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 17, 2021

Always come back to Lisa, her assoc. Todd stopped in & Always come back to Lisa, her assoc. Todd stopped in & did an awesome job when she was off the day we came to "look" at vans! Lol.. More

by Kbeall1000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Allison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rhonda? Loan closer.... Very friendly, Todd Sutton
Feb 17, 2021 -

Fred Martin Superstore responded

Thank you so much for your wonderful review! We are thrilled that Lisa and Todd had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

February 17, 2021

It was my first time visiting Fred Martin and right off the bat, the front desk rep was super nice, Jeff was attentive and my overall experience was great! I visited three dealerships to get my car apprai More

by andream.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Dowdall
Feb 17, 2021 -

Fred Martin Superstore responded

Andrea, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Jeff and our sales team met your expectations. Thank you again for choosing Fred Martin Superstore, we look forward to having you as one of our valued customers for many more years to come! Thank you - Fred Martin Superstore Team

February 17, 2021

Contacted Bill King about a 2021 Dodge Ram 1500, he went above & beyond in helping me find the truck that best fit me. From start until finish he helped me thru the entire process. Highly recommend in the f More

by CLL1999
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2021 -

Fred Martin Superstore responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Bill here at Fred Martin Superstore. Congratulations on your 2021 Dodge Ram 1500! Thank you - Fred Martin Superstore Team

February 17, 2021

It was a very pleasant experience. The staff was great to work with. They were friendly, understood my needs, and worked fast to get what I wanted. More

by PITBULLBITES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Zabel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2021 -

Fred Martin Superstore responded

Thanks for sharing your thoughts about your excellent experience with Fred Martin Superstore. We appreciate your business and hope to see you again soon! Congratulations on your new purchase! Thank you - Fred Martin Superstore Team

February 17, 2021

We had a very good experience. Things moved very smoothly with no pressure. They only wait period was waiting for our car to get cleaned. Bill King was very helpful and we will definitely request his help i More

by LLHAZARD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2021 -

Fred Martin Superstore responded

Thank you for your feedback on your recent visit to Fred Martin Superstore. I'm glad to hear that Bill was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new purchase! Thank you - Fred Martin Superstore Team

February 16, 2021

Purchased a 2021 Jeep Grand Cherokee Laredo 4X4. The experience was terrific. On a scale of 1-10, I rate this an 11+. Richard Bacon was my salesman and was very professional and great to work with! More

by Susanflemmon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Bacon
Feb 16, 2021 -

Fred Martin Superstore responded

Thank you so much for taking the time to share your fabulous feedback with us. We appreciate this awesome, five-star review! We are delighted to learn about your positive experience with Richard! Congratulations on your brand new 2021 Jeep Grand Cherokee Laredo 4X4, Susan! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Thank you - Fred Martin Superstore Team

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