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Fred Martin Superstore

Barberton, OH

Overview
Employees
Reviews
Vehicles
4.7
2,663 Reviews
We’re Better, We’ll Prove It! Our mission is to provide the highest quality new & used vehicles with world-class customer service. We have over 1,500 new & used vehicles! We are a proud multi-year recipient of the Customer First Award of Excellence. We have payment plans for everyone and work with over 20 different lenders to offer competitive rates to our customers. Any vehicle with a selling price of $12,000 or greater receives our Fred Martin Customer Happiness Guarantee! Our Customer Happiness Guarantee offers our exclusive 15-Day Love It Or Leave It Return Guarantee, 3 Years of FREE Oil Changes, FREE Lifetime Limited Powertrain Warranty, FREE CARFAX Buyback Guarantee, 3 Years of FREE Roadside Assistance and a No Lemon Guarantee! We want you to feel confident with your used vehicle purchase, that’s why we offer a “Vehicle Pedigree Profile” for nearly every used vehicle on our lot. It contains valuable data including: CARFAX Vehicle History Report, Owner History, Fred Martin Service Department History, FTC Buyer’s Guide, Retail Price Analysis, Crash Test Ratings From SaferCar.gov and Vehicle Reviews. We spend 2x as much on used car reconditioning than other dealers! We Service All Makes & Models! We take anything in on trade! You can even sell us your car outright and get paid the same day! We Know Cars!
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3195 Barber Rd

Barberton, OH

44203

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Showing 2,663 reviews

August 25, 2022

It was a pleasant experience from the moment we walked into the showroom doors. Friendly staff greeted us and offered toy cars to my kids. Sales associates were so helpful and we found a perfect vehicle t More

by Lindsaykostelnik21
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Wootan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Geoff
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Aug 26, 2022 -

Lindsaykostelnik21 responded

Thank you

August 24, 2022

Nice people. Didn’t get the deal I wanted but bought the truck anyway. Took forever but buying anything from fed Martin takes forever. Didn’t see my car from the More

by ssines56
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Phillips
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Used car sales mgr don’t know his bane
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Aug 25, 2022 -

Fred Martin Superstore responded

Thank you for sharing your thoughts about your experience with Fred Martin Superstore. We appreciate your business and hope you'll continue to enjoy your new truck! Thank you - Fred Martin Superstore Team

August 24, 2022

I appreciate the time that the used care manager took the time to address my concerns about my car. The stress level of concern for this vehicle is less. More

by Clorindatucker
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Swarm, Jeff Dowdall
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Aug 25, 2022 -

Fred Martin Superstore responded

Thank you for choosing Fred Martin Superstore, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Thank you - Fred Martin Superstore Team

August 23, 2022

Very honest very friendly dealership. I would definitely recommend them to anyone. Both my husband and I lease from Fred Martin More

by Cathi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Smith
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Aug 23, 2022 -

Fred Martin Superstore responded

Thank you so much for your excellent review, Cathi! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. We hope you enjoy your new vehicle, and don't hesitate to reach out if you need anything else. Thank you - Fred Martin Superstore Team

August 20, 2022

Helpful sales people Good atmosphere Like the followup Happy with product thus far Convenient location More

by Oh89rcj1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonny, Joseph Pekar
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Aug 21, 2022 -

Fred Martin Superstore responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Thank you - Fred Martin Superstore Team

August 19, 2022

Trey was impressive, very personable, and knowledgeable. His no pressure sales approach was not expected at a dealership and he was patient by showing us many cars before we decided on one. Ask for Trey Mih More

by Jimmy Jamm
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Mihok
Report | Print
Aug 21, 2022 -

Fred Martin Superstore responded

Thank you so much for choosing Fred Martin Superstore! Congrats on your new purchase, and let us know if we can be of any more assistance! Thank you - Fred Martin Superstore Team

August 19, 2022

I never thought that I would buy another car from you. The day when I was buying it it had no floor mats no extra key. I finally sat down today and washed and waxed my vehicle and noticed that the $250 th More

by Rbowen19748989
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michael Rutherford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 19, 2022 -

Rbowen19748989 responded

One last thing when you go into talk about buying the vehicle they tried to sell you extra stuff that you don't need

Aug 23, 2022 -

Fred Martin Superstore responded

Mr. Bowen, we sold you the vehicle after requested dent repairs were completed. It was explained to you that fixed scratches would be extra, and you declined. Although many vehicles come with floormats and extra keys, that is not always the case and would have been explained to you during the purchase process. Extra keys can always be cut at customer request. Yes, it is our duty to explain to customers inside of our Finance Department all of the products they may wish to purchase to extend the life of their purchase and offset future maintenance and repair expense. It is certainly your choice to decline those, and it sounds like you did. We do believe everything you mention in this review was discussed prior to you ever leaving the lot and we are sorry that you do not agree. Thank you for your comments.

August 18, 2022

They were very helpful, informative, and willing to go the extra mile. I will be using them again for future purchases. More

by hayden
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trey Mihok
Report | Print
Aug 21, 2022 -

Fred Martin Superstore responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

August 18, 2022

Jeff dowdall is awesome took under 1-1/2 hours from start to finish to wrap this deal up great job a customer for life .....mm More

by CCOVER
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Pekar, Jeff Dowdall
Report | Print
Aug 21, 2022 -

Fred Martin Superstore responded

It's fantastic to hear that we provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Fred Martin Superstore! Thank you - Fred Martin Superstore Team

August 17, 2022

I have been a customer for over 14 years and I have always been treated as a person of importance.. Kudos to everyone there More

by BLUEJEEP09
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lamont Hankins Jr
Report | Print
Aug 18, 2022 -

Fred Martin Superstore responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Thank you - Fred Martin Superstore Team

Aug 18, 2022 -

BLUEJEEP09 responded

You all are so welcome!! I didn’t get a chance to Thank Mike Loucks, and Andrew (Tech) for his professionalism and swiftly repairing my TrailHawk (which of course I traded in later)

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