Front Royal Ford

Jared was very understanding of my needs/wants. Herd exactly what I wanted and made it happen and I appreciated the speedy process. Colin Herd exactly what I wanted and made it happen and I appreciated the speedy process. Colin More

Everyone was great and super helpful! Thank you so much! I love my new ride! Thank you so much! I love my new ride! More

Service agents are always polite and always listen to your questions about the service you want your questions about the service you want More

Performed the maintenance in a timely manner. Very courteous checking in and out. Clean facility. Very courteous checking in and out. Clean facility. More

Good guide service and good thoroughness. Convenient time and appointment availability. Keep up good service Convenient time and appointment availability. Keep up good service More

Took my truck in for an oil change. Very friendly staff and work was completed in a timely manner. A+ overall experience. Very friendly staff and work was completed in a timely manner. A+ overall experience. More

Sent the vehicle in for a recall notice on the vehicle. The recall work was not performed, they just replaced the rear brakes. Then a week later sent me an email in collaboration with Carfax to let me kno The recall work was not performed, they just replaced the rear brakes. Then a week later sent me an email in collaboration with Carfax to let me know there was that same recall on my van that I sent it in for. My guy was unable to work for 3 days waiting on repairs to his van and now it shakes every time he goes over 65 mph because Ford failed to replace the thing it was sent in for. Pretty disappointed in this service as you have been really through and on top of things in the past. More

Billy Albright and his team were very helpful and easy to work with . I enjoyed the no pressure attitude. Great place to buy a vehicle. work with . I enjoyed the no pressure attitude. Great place to buy a vehicle. More

The customer service rep was awesome! ! I can’t remember her name but she treated me very well. This is the only dealer I will use. ! I can’t remember her name but she treated me very well. This is the only dealer I will use. More

Another review reflects our exact experience. We were given an appointment time and dropped our vehicle off, but because we live further away, we stayed near the dealership waiting. We were not u We were given an appointment time and dropped our vehicle off, but because we live further away, we stayed near the dealership waiting. We were not updated throughout the day, were treated like we were a bother both times we called for info, and were lied to because the person who was going to look at our vehicle wasn't even present that day. They would tell us they were waiting for a report from a person they knew wasn't even there. We were spoke to in a condescending manner by John, who acted like we were unreasonable for expecting an update over 5 hours after our appointment time. The next day, over 24 hours after our initial appointment time, we had to call again for info. Before we left, in the presence of our 6 year old daughter, John was cussing an employee. The technician who looked at our vehicle was excellent, and had better customer service skills than those at the desk. Not to mention, our vehicle information had been saved under another individual's name and address and we had to correct it. More