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Front Royal Ford - Service Center

Front Royal, VA

4.5
478 Reviews

478 Reviews of Front Royal Ford - Service Center

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May 19, 2025

Both of my experiences with the service department have been excellent. Laurel is courteous and efficient and very pleasant to work with. I plan to continue to bring my vehicle to Front Royal Ford for serv More

by bob.craighill64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurel O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 17, 2025

I have been using this dealer and it predicessor (Shenandoah Ford) since I moved to this area. Service has always been great. I also bought 2 cars from them. I am more than happy with them. More

by covel648
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laurel O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristian Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025

Thanks and Great Job by all personnel at Front Royal Ford. Answered all of our questions... More

by william.bergmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Laurel O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristian Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2025

This was our first experience with Front Royal Ford and I highly recommend them to anyone in the market for a new vehicle. Caitlyn and all the staff that helped her were courteous and thorough in understand More

by bill@corishfamily.net
Recommend Dealer
Yes
Employees Worked With
Caitlyn Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2025

Great place for service and Zach is awesome! Always friendly and willing to make a customer happy More

by CRSRNP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 25, 2025

We didn’t use the service center but we bought a new expedition with Christyn and Tony. Both were fabulous- didn’t pressure or push us but got us what we needed. More

by Megan porter
Recommend Dealer
Yes
Employees Worked With
Tony Hussain
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christyn Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 18, 2025

Always great timely service, and good communication. Advisors are always friendly and helpful at drop off and pick up. More

by timothy.whittaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurel O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2025

The Front Royal Ford service department is efficient, helpful, and friendly. We like them so much that we drive almost 30 miles for their service. More

by David.golden
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurel O'Connor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kristian Andrews
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 07, 2025

Ordered parts three or four days ago haven’t got them in yet so when they do the job, I will rate the service More

by holsinger06
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Laurel O'Connor
3.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2025

Great folks! No upsale. Zach is always courteous and helpful. Quick oil change service, they get you in and out with no appt needed. More

by jsarwine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roy Funk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Orndorff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jared Pence
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patricia Terrazas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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