Front Royal Ford - Service Center

Customer service at its worst. Dropped our car off at the specified appointment time. Our service advisor seemed annoyed and was condescending from the start. It took two full days Dropped our car off at the specified appointment time. Our service advisor seemed annoyed and was condescending from the start. It took two full days to diaognose. Zero communication unless I called. Each time I called the service advisor was rude and just said "nothing yet" or "I said we would call you" (which they did not). No explanation, no conversation about what was happening, no understanding that we were without a vehicle for those two days. We had been here before and had great service (from another service advisor) but will not go back now due to this poor experience. Had a different advisor when we picked it up and he was great. More

Very disappointed in the customer service yet again from this Ford Dealership. When your car is being worked on due to mechanical issues and they have your car for more than 48 hours-in my case it was 30 da this Ford Dealership. When your car is being worked on due to mechanical issues and they have your car for more than 48 hours-in my case it was 30 days (this time around) it is not unreasonable to expect a loaner car that’s similar to what you drive. I was basically told I could take the Ford Focus loaner or go rent a car. (I drive an SUV due to size and needs of my family) I also believe that asking for the dealership to keep You updated on the progress of your car is not unrealistic. I feel like I shouldn’t have to call every week and ask. They should have follow up. I just feel that we were not treated as a true customer just a client with a problem. I purchased the car brand new from the dealership along with the warranty and have also been there for all scheduled maintenance so I was dissatisfied with the way we were treated. I also asked multiple times for the manager to follow up and reach out to me and I still haven’t gotten a call (and I picked my car up 2 weeks ago). Definitely need at consider their customers and their needs and work on their customer service! More

The service was great. I was informed of what they and the problem taken care of. The service representative was polite and helpful. I was informed of what they and the problem taken care of. The service representative was polite and helpful. More

fixed f150 first time. other ford dealer tried twice still wasnt fixed. Great dealership and servive department other ford dealer tried twice still wasnt fixed. Great dealership and servive department More

Laurel was very friendly and helpful. She was very informative and is an excellent addition to the team. She was very informative and is an excellent addition to the team. More

Service writer was good, took me right in and was quick with needs being met with needs being met More

Fast, friendly service. Fit me in without an appointment. Waiting area was clean and the coffee was hot. Fit me in without an appointment. Waiting area was clean and the coffee was hot. More

I thought the cost for doing what I needed was a little high, replacing a window molding. high, replacing a window molding. More

nice job! but my front passenger window was left down after being returned from the inspection but my front passenger window was left down after being returned from the inspection More

It was a very nice experience. It was also affordable due to the coupon they sent me. It was also affordable due to the coupon they sent me. More