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Front Royal Ford - Service Center
Front Royal, VA
485 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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485 Reviews of Front Royal Ford - Service Center
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April 24, 2021
Feel that dealership should’ve offered to pay for service needed on truck since problems with engine/exhaust causing driving issues occurred within 30 day window of buying vehicle and buying extended warrant needed on truck since problems with engine/exhaust causing driving issues occurred within 30 day window of buying vehicle and buying extended warranty costing an additional $5,000 did not cover any of the problems associated with the need for service so soon after purchasing the vehicle. It was obvious Roy did not want to even discuss the issue and was evasive with his responses and just wanted to quickly end the conversation. All other people involved in sale, financing and service of truck were good to deal with especially Roland of financing who went above and beyond to at least try to help in some way and took time to go over everything and was very helpful and respectful of my issues and concerns. More
by SusanM
Verified Customer
April 22, 2021
My service went well and I will be coming back again when I need service. However, I resent this dealership "hounding" me until I did a 25 word review. I am quite busy and my time is important to me. Too bad I need service. However, I resent this dealership "hounding" me until I did a 25 word review. I am quite busy and my time is important to me. Too bad the dealership doesn't care or understand this. Please stop bugging me. If you don't I may have to stop patronizing your dealership. More
by SULLIVAN0
Employees Worked With
April 21, 2021
Everything was great.... only complaint was you weren't able to replicate a common problem that I am having.... my horn doesn't ever work for me..... but somehow it worked for you.... didn't even work when able to replicate a common problem that I am having.... my horn doesn't ever work for me..... but somehow it worked for you.... didn't even work when we picked it up..... strange. More
by bonett
April 08, 2021
Drive up service was prompt. Vehicle was moved into service bay and started within 5 minutes. Price for “the works” was much less than expected. service bay and started within 5 minutes. Price for “the works” was much less than expected. More
by mmatyuf
Employees Worked With
April 06, 2021
Excellent service. Our issue was addressed quickly. Service tech was friendly and outlined our options for us clearly and concisely. Offered to let us leave the car there until we could have it moved. Service tech was friendly and outlined our options for us clearly and concisely. Offered to let us leave the car there until we could have it moved. More
by magcook
Employees Worked With
April 06, 2021
Had to stop in for an emergency repair as car was overheating. Problem was quickly determined. Part had to be ordered, but work was completed as promised and was covered by warranty. overheating. Problem was quickly determined. Part had to be ordered, but work was completed as promised and was covered by warranty. More
by LASWARTZ1
Employees Worked With
March 29, 2021
Zach always works with me to get my truck taken care of. I work unusual hours and Zach always works me in with no appointment. I work unusual hours and Zach always works me in with no appointment. More
by BLURIDG55
Employees Worked With
March 23, 2021
Took me in for oil change at the end of the day. Kayla was friendly and knowledgeable. A pleasure. Not happy that oil changes cannot be scheduled. was friendly and knowledgeable. A pleasure. Not happy that oil changes cannot be scheduled. More
by OITSU
Employees Worked With
Kayla Fadeley
March 16, 2021
Great experience. Only observation, I always appreciated the paper floor mats. Didn’t get one and there was a little dirt on floorboard. No biggie...still appreciate the service by employees. Thanks. the paper floor mats. Didn’t get one and there was a little dirt on floorboard. No biggie...still appreciate the service by employees. Thanks. More
by GTSETTLE
March 05, 2021
Good service! Free car wash! What’s not to like? I’ve been taking my 2013 Ford Edge there since I bought it! Great dealership! been taking my 2013 Ford Edge there since I bought it! Great dealership! More
by jeanne.howard
Employees Worked With
