Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Garavel Chrysler Jeep Dodge Ram
Norwalk, CT
5,899 Reviews
Garavel Chrysler Jeep Dodge Ram is CT's Largest volume dealership.
2025 DealerRater.com Dealer of the Year Award winner.
Free Lifetime Warranty on all new cars
Every used car comes with 1 of 4 warranty levels. With available additional coverage.
BEST price guarantee on all vehicles.
Trade-in values provided by Kelley Blue Book.
Proceeds from each car support a local charity each month.
Garavel Service
- Genuine Factory parts installed by Factory-Trained technicians
- Free courtesy shuttle
- Comfortable waiting area with free WIFI, coffee, tea, water, and snacks
- Loan cars available for major services
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Service Time
Service Communication
Workmanship
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday 10:00 AM - 3:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 5,899 reviews
June 17, 2025
originally we thaught my daughters jeep needed brakes done, We were quoted $840 dollars, We then find out the calipers and brake lines were defective and covered under warranty. so we asked since the old done, We were quoted $840 dollars, We then find out the calipers and brake lines were defective and covered under warranty. so we asked since the old brake pads will be taken out to replace calipers can they just put new ones in and swap out rotors. they said they would take $100 dollars off original brake job cost of $840. so they are putting old brake pads in new calipers that probably caused the brakes to fail in the first place, This is outrageous greed and terrible customer service and they know we wanted to buy another Wrangler after are other car lease was done. there is no chance of this now. To add insult to injury, now your mechanic breaks off a bolt putting the new parts, you don't stock the bolt and yet we don't have the car for another day. You don't offer a loaner or even offer to drop it off when your done fixing your mistake. Great customer service now your steeling money from us.They order a new bolt but never put it in they test drove it twice, My daughter then drove it to pick up kids she was baby sitting. Someone heard a noise coming from her wheel, a mechanic checked it out they never put the new bolt in or bled the brakes. So not only did they put my child's life in danger there were 3 young children in the vehicle. See video and consider this when going to this dealership More
by cynderdog01
Employees Worked With
June 17, 2025
We utilized this dealer before in 2020 to lease a new Jeep and found them to be financially transparent and fair, during a time when every dealer was extorting customers due to the pandemic. So when we t Jeep and found them to be financially transparent and fair, during a time when every dealer was extorting customers due to the pandemic. So when we turned in our leased vehicle unintendedly we saw a pre-owned truck that we decided to buy. There was a big sign under new management but when we asked about it we were told it was still the same ownership and under the same umbrella as before. Overall it ended well but the selling sequencing and financial transparency were both borderline shady. You must watch the finance rate and fully read the deal sheet before agreeing to anything as they enter in numbers they indicate are not final, They don't disclose their final proposal until you are technically at the end of the transaction and invested. This then leads to unnecessary wrangling and while we had a pre-approved rate (which was sent to the dealership in advance) to which they eventually honored, the subterfuge made for a poor client experience and a strong perception of impropriety. Our Sales person was new and very good but clearly has been given little information himself to be able to communicate truthfully. Pricing seems consistent and comparable on pre-owned options. Also when doing the self service credit application the fields all auto populate with previous customers information when any key was hit. I did bring this to the attention of one of the Managers as they need to get IT to fix it or find a more secure method of entering sensitive information if they can not properly clear the fields. Lastly final touches like filling the gas tank were not done and we did have to go back for plates something to do with the title. On the flip side to all this in the end we got everything resolved but be very careful should you find yourself working with this establishment. More
by Car777
June 17, 2025
I recently purchased a vehicle from Garavel Jeep, and I couldn’t be more pleased with the experience—thanks largely to Chris M. From the moment we walked in, he was friendly, professional, and genuinely in couldn’t be more pleased with the experience—thanks largely to Chris M. From the moment we walked in, he was friendly, professional, and genuinely interested in helping me find the right car, not just making a sale. The negotiation process was fair and straightforward, and Chris and Evelyn went above and beyond to ensure we were comfortable every step of the way. If you’re in the market for a new or used car, I highly recommend asking for Chris M. It’s rare to find someone who combines professionalism with a personal touch so seamlessly. Thank you again for making this such a positive experience! More
by roberto Q.
June 17, 2025
Joe was terrrific. We looked at and purchased our car all in the same day! It was a very pleasant experience and everyone was very nice. We looked at and purchased our car all in the same day! It was a very pleasant experience and everyone was very nice. More
by jrcemoore
June 16, 2025
Was great great choice of vehicle awesome person super helpful great attention for my needs and preference appreciate Juans service thank you. By Portalatin Elias jr helpful great attention for my needs and preference appreciate Juans service thank you. By Portalatin Elias jr More
by drahlic82
June 13, 2025
Delia was very responsive and easy to work with. She answered all my questions in a timely manner and was very helpful. She answered all my questions in a timely manner and was very helpful. More
by alexandranash99
June 12, 2025
Brian was very professional and a pleasure to deal with. Delivered on exactly what he said he would. Also, a pleasure to deal with on a personal level. Highly recommend him! Delivered on exactly what he said he would. Also, a pleasure to deal with on a personal level. Highly recommend him! More
by cliffsirlin
Employees Worked With
June 08, 2025
Carlos is great very good customer service this is our second car with him and likely not the last second car with him and likely not the last More
by Jeffknightly
June 04, 2025
Brian sold me my first ever car and was so helpful and patient throughout the process patient throughout the process More
by nataliebedoyaa
Employees Worked With
June 03, 2025
Great customer service. Juan was excellent from start to end. Evelyn in finance was also very pleasant to work with. She answered all my questions. Thank you to Sal for help Juan was excellent from start to end. Evelyn in finance was also very pleasant to work with. She answered all my questions. Thank you to Sal for helping me take my dream car home! More
by drahlic82
