Garavel Chrysler Jeep Dodge Ram

Worst service ever After dropping my 2007 dodge ram 1500 off at this on 4/5/2017. It was determined that the work to be performed would be covered under my lifetime powe After dropping my 2007 dodge ram 1500 off at this on 4/5/2017. It was determined that the work to be performed would be covered under my lifetime powertrain warranty. nothing was done. The service department told me they were waiting on parts and I picked up my truck on 4/ 7/2017, For need of my truck over the weekend. On 4/10/2017, Monday I showed up at 8:30am to see if those parts were in and I could drop off my truck. I was informed the parts were not in. That something was wrong with the order to get my parts and most likely it will be in tomorrow. Today 4/11/2017 I stopped in to drop my truck off at the service department at 8:30am. Pedro informed me he would like to schedule me a week from today. This is unacceptable, it doesn't take 2 week to get exhaust manifold gaskets. Which I might add I can pick up at any Napa auto parts store, in a day. Dealing with this service department and this dealership. Hands down this is the worst experience I have ever had at any dealership. All I feel right now is that; I am getting the run around. Either because it is warranty work or that Pedro is not able to perform his job properly. Either way I can not put into words how irate and disappointed I am. More

Excellent Experience Very professional team, delivered everything they said they would. I would have no hesitation recommending or going back to Garavels again, it was an Very professional team, delivered everything they said they would. I would have no hesitation recommending or going back to Garavels again, it was an overall pleasure. More

Great experience Renzo was very helpful and patient with us, everybody in the dealer was very nice and willing to make the best experience for us... so happy with our Renzo was very helpful and patient with us, everybody in the dealer was very nice and willing to make the best experience for us... so happy with our new car More

OMG! OMG! I cannot say enough about the awesome crew at Garavel Chrysler Jeep Dodge Ram! This most recent visit was for the purchase of our THIRD vehicle fr I cannot say enough about the awesome crew at Garavel Chrysler Jeep Dodge Ram! This most recent visit was for the purchase of our THIRD vehicle from Garavel. Sadly, this one was a replacement of a totaled vehicle purchased there just three months before. Following the accident, Nick was instrumental in guiding us to resources to help diagnose and address the damage from the accident. That was no surprise as he has been a terrific resource himself in advising and handling the necessary maintenance on our other three Jeep/Chrysler vehicles for many years. Throughout the process, Annie & Big Mike were supportive and offered assurances that, should we need a replacement, they would take good care of us. Once we got started, I was anxious to get back on the road so was inclined to take whatever they had in inventory that was "close enough" to what we had but Big Mike looked at his incoming vehicles to make sure we got what we REALLY WANTED! Annie was, as always, gracious & knowledgeable. She made the buying process easy, had the car on the lot, cleaned, gassed, washed and ready to go as promised. And finally, where did this Rony guy come from? As I understand it, he has had tremendous success within the Garavel dealership and recently moved into the front-end Finance department. What a pleasure to deal with! A great addition to the front-end of the business. He was sensitive to our situation (replacing a new car after only three months), provided clear guidance throughout the paperwork process, confirmed that everything we had been told was reflected properly, secured very favorable financing and expertly communicated the value of the extended service agreements available to us. So, from the seasoned members of the team through to the newest ones, all handled themselves professionally and caringly - a terrific Team! Thanks all. We'll be back again, and again, and... More

Excellent The sales person I worked with, Neal Bournique took the time to listen to what I wanted and quickly located the vehicle I was looking for. Neal, A The sales person I worked with, Neal Bournique took the time to listen to what I wanted and quickly located the vehicle I was looking for. Neal, Amir and I worked out a fair deal on the new vehicle as well as my trade in and made the whole process very easy without a lot of haggling. It was a very positive experience and I would recommend anyone looking for a new vehicle to go see these guys. More

Going the extra mile! I just wanted to take a moment to say what a wonder experience purchasing a new vehicle fro, Garavel Jeep has been. Our salesperson Raymond Ovalle wa I just wanted to take a moment to say what a wonder experience purchasing a new vehicle fro, Garavel Jeep has been. Our salesperson Raymond Ovalle was attentive and most knowledgeable. Our daughter, niece and now we have purchased new vehicles from Garavel over the last few months and I would highly recommend them to anyone, More

Wonderful time at Garavel I couldn't have had a better experience at Garavel jeep. Everyone was extremely welcoming and very happy to help. D'Andre Brown made the experience e I couldn't have had a better experience at Garavel jeep. Everyone was extremely welcoming and very happy to help. D'Andre Brown made the experience even better because it was obvious he genuinely wanted to help me find a great car at a price I felt comfortable with. I can't thank him enough for being so truthful and helpful and making my car buying experience so positive! More

Amazing service I would love to thank wrangler Rob and Amir for their customer service great job!! Very understanding and respectful guys. Thank for getting me into t I would love to thank wrangler Rob and Amir for their customer service great job!! Very understanding and respectful guys. Thank for getting me into the car I love. Will do more business with you guys in the near future. Thank you More

Great Selection, Easy to Work With Great overall experience. Wrangler Rob took great care of us and helped us select the right vehicle for our needs and budget. They had a wide selectio Great overall experience. Wrangler Rob took great care of us and helped us select the right vehicle for our needs and budget. They had a wide selection so we didn't have to compromise on features and options. Found the right car at noon, and drove it home at 5 p.m. the same day. More

Exceptional Dealership Exceptional customer experience! The Garavel team exceeded my expectations, gave me the attention that customers today needs and deserves. . I visite Exceptional customer experience! The Garavel team exceeded my expectations, gave me the attention that customers today needs and deserves. . I visited a few other Jeep dealerships in the area and found Garavel to actually listen to my needs rather than giving me a sales pitch. . They were extremely professional from the moment I walked in the door. They had a great selection of cars with equipment that I was look for and worked within my budget. I am very pleased that I choose Garavel Jeep and would highly recommend them. More