Garavel Chrysler Jeep Dodge Ram

Just moved to CT from Virginia Beach...This dealership was top notch in customer service! Everyone looked me in the eye, smiled, and was very pleasant. Christa was patient in explaining the inspection t was top notch in customer service! Everyone looked me in the eye, smiled, and was very pleasant. Christa was patient in explaining the inspection that would be done on my vehicle. I had questions about the brakes needing to be replaced and if the work was truly warranted. Gregg went over the history of my car with me and brought the mechanic out to talk about the condition of my car. The mechanic was knowledgeable and explained the mechanical issues to me to my satisfaction. I was hesitant about using a new dealership and Gregg put me completely at ease. I feel assured that the employees at Garavel are honest and I will continue to bring my car to them for service. More

Annie was great. Very friendly staff, efficient, no back and forth haggling on price. This was the third jeap dealer I had visited and I was very happy with the experience at Garavel. I will definite back and forth haggling on price. This was the third jeap dealer I had visited and I was very happy with the experience at Garavel. I will definitely recommend them to my friends and family. More

Whole staff treated me like family, but Ed Maldonado & Omar Hamed went over and beyond my expectations & needs when I purchased my (high tech) Jeep. They took the time to listen to me as soon as I wa & Omar Hamed went over and beyond my expectations & needs when I purchased my (high tech) Jeep. They took the time to listen to me as soon as I walked in the yard, gave me the best deal for my trade in, worked out the loan, and then had their gentle patience to show me all the bells and whistles on my car. (Especially appreciated Ed doing all the set ups and hooking up the IPhone - all done in a few minutes.) First time I drove in I felt very apprehensive and guarded, at the end of the deal (1 week later), I drove away VERY happy and confident. I recommend these guys to everyone - Garavel Jeep has an awesome team with Ed and Omar leading the way! These guys are TOP NOTCHED!!! More

I have been going to this dealer for purchasing vehicles as well as for the service on my cars. I have always found the service department to be great and very accommodating! They answer my questions and as well as for the service on my cars. I have always found the service department to be great and very accommodating! They answer my questions and never make me feel my questions are lame. I especially like working with Keith and he is a major reason I return to service my car. He is a keeper......... More

Express service was excellent. Got me in and out and answered all my questions. First rate in every respect.Team always is responsive and addresses my issues and delivers outstanding service on all our answered all my questions. First rate in every respect.Team always is responsive and addresses my issues and delivers outstanding service on all our vehicles. More

Ed was great. Knowledgeable, helpful but not pushy. Leasing our car was an easy, quick, and pleasant experience. I will get my next car at Garavel. Leasing our car was an easy, quick, and pleasant experience. I will get my next car at Garavel. More

Karl was exceptionally helpful and friendly, working very hard to meet my needs and come up with the exact right vehicle. And then, again to meet my schedule, Karl came in on his day off when the car was ava hard to meet my needs and come up with the exact right vehicle. And then, again to meet my schedule, Karl came in on his day off when the car was available for delivery. He took the time to explain to me all of my options and to show me how various models would address my needs. After delivery, he showed me everything I needed to know and a lot that I wouldn't have known until I plowed through the owners manual, saving me a great deal of time. In other words, he helped me make an informed purchase both before and after I made my selection. I could not have anticipated a better car buying experience. More

Annie Granchelli was the Sales Consultant that we worked with and she did an excellent job! Not only was she very warm and friendly, but she went the extra mile to make sure that we had a great experience; with and she did an excellent job! Not only was she very warm and friendly, but she went the extra mile to make sure that we had a great experience; she provided me with an office to work in as I was working remotely that day, and also recommended an awesome place near the dealership where my husband and I got lunch. She was really attentive while we were waiting for our financials to go through, and was constantly checking up on us and making sure we were aware of where we stood in the process. Annie made the entire car-buying experience really pleasant and I highly recommend requesting her specifically, if you go to Garavel. Thank you Annie! -Rebecca & Gaelan More

Bought my jeep there a couple months ago have had several issues still yet to be resolved. Promised somethings for example detail. Trade in price was quoted $500 more, when came time to close it was $500 les issues still yet to be resolved. Promised somethings for example detail. Trade in price was quoted $500 more, when came time to close it was $500 less then discussed. Was promised to be "taken" care of but once the sale was done Salesman all but disappeared and no help. Tires were over-inflated on delivery made for terrible ride, simple things that should have been checked upon delivery. IE Clean Car, since mine was used by manager prior to purchase More